IT Support Technician II

Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals. This position will support the City of Irvine & Police Department with day-to-day operations.

Location:

This position is 100% on-site and based in Irvine California. Candidates must be local.

Work Schedule:

The position requires availability Monday through Friday for 8-hour workdays. Rotating shifts are required and flexibility is essential.

Day to Day Roles and Responsibilities:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation adaptation configuration or enhancement of technical products programs and systems.
• Tests trains and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems troubleshoots products and modifies products to customer requirements.
• Maintains trouble logs instructs users in the use of computers. Investigates information network and communications needs of users and makes recommendations regarding software and hardware purchases.
  Performs basic PC PBX
• Provides training to customers.
• Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation operation configuration customization and usage of designated systems and services.

Basic Qualifications:

• High School Diploma and 3 years of experience
• U.S. citizenship or Green Card holder is required. Candidates must be able to successfully pass a City of Irvine Live Scan background check and complete and pass a polygraph examination.
• Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
• Experience providing technical support and performing technical analysis.
• Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP VPN DNS and DHCP.
• Hands-on experience installing configuring adapting and enhancing technical products software and systems.
• Proficiency in common software and hardware technologies used in enterprise environments.
• Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
• Experience supporting conferencing platforms including Zoom and Microsoft Teams.
• Proficient in supporting Microsoft technologies such as Active Directory Azure AD Intune and Microsoft 365 applications.
• Working knowledge of IT service management tools like ServiceNow Jira or similar platforms.

Preferred Qualifications:

• ITIL v4 certification (preferred not required)
• Experience supporting a public entity large non-profit or large corporation (highly preferred)
• Experience working directly with C-level executives is a strong plus

Physical Requirements:

This position requires a combination of desk-based and hands-on technical work supporting enterprise IT infrastructure and equipment deployments. Approximately 80% of the role is performed at a workstation while 20% involves physical activities related to hardware installation troubleshooting inventory management and equipment decommissioning.

• Must be able to lift carry push and move IT equipment weighing up to 50 pounds unassisted including servers UPS units network switches desktop systems monitors and related hardware. Heavier equipment may require team lifting or the use of material handling equipment.
• Ability to stand walk bend stoop kneel crouch and work in confined spaces for extended periods while installing troubleshooting and maintaining IT equipment.
• Ability to climb ladders and work above or below desk level to install and trace network cabling perform equipment installations and access telecommunications and server room infrastructure.
• Must possess the manual dexterity and fine motor skills necessary to work with server components network equipment patch panels cabling and other technical hardware in confined spaces and varying lighting conditions.
• Ability to safely operate material handling equipment including hand trucks and pallet jacks for the transportation and movement of IT equipment and inventory.
• Support asset management and e-waste activities including equipment decommissioning inventory audits hardware packaging pallet organization hard drive removal and preparation of retired equipment for secure disposal or recycling.
• Maintain organized storage inventory and equipment staging areas to support operational efficiency and asset accountability.
• Must be able to work in office warehouse data center telecommunications closet and field environments while adhering to all applicable safety requirements.
• This role requires the ability to regularly handle deploy relocate and decommission enterprise IT equipment as part of daily operational responsibilities.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.