IT Support Technician II
Job Location:
Englewood, CO - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
An IT Support Technician II position is this role you will provide advanced technical support for employee-owners across offices jobsites and remote locations. As an IT Support Technician IIyou will troubleshoot and resolve complex technology issues support enterprise systems and technology deployments and serve as a key resource for maintaining reliable IT operations while contributing to process improvements cybersecurity initiatives and end-user success.
- Provide advanced technical support for hardware software Microsoft 365 mobile devices and connectivity issues
- Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
- Support employee-owners across offices jobsites and remote work environments
- Document technical issues resolutions and recommendations within the IT ticketing system
- Assist with endpoint management device deployment software distribution compliance monitoring and patch management
- Support workstation lifecycle management including procurement deployment upgrades and retirement
- Serve as a technical resource for office and jobsite technology including networking printers conferencing systems and connectivity solutions
- Support cybersecurity vulnerability remediation and compliance initiatives
- Identify recurring issues perform root cause analysis and contribute to process improvements and technical documentation
- Participate in technology deployments office builds hardware refreshes and jobsite mobilizations while mentoring junior support staff
- Travel as needed to support office and jobsite technology operations
- 3 years of experience in IT support desktop support help desk or related technical roles
- Experience supporting Microsoft 365 Windows operating systems endpoint devices and business applications
- Advanced troubleshooting skills across hardware software mobile devices printers conferencing technologies and connectivity issues
- Working knowledge of networking fundamentals including TCP/IP DNS DHCP VPN and wireless networking
- Understanding of endpoint management device provisioning software deployment and patch management practices
- Ability to identify root causes resolve complex technical issues and drive continuous improvement
- Strong communication documentation customer service and organizational skills
- Ability to work independently manage multiple priorities and support both technical and non-technical users
- Understanding of information security principles and endpoint protection practices
- Associate degree in Information Technology Computer Science or related field preferred
- Relevant certifications such as CompTIA A Network Security Microsoft 365 or equivalent preferred
- Experience with endpoint management device deployment remote users or construction jobsites preferred
- Pay range: $28.85 - $38.46 per hour
- Free medical prescription dental and vision plans ($0 premiums)
- Virtual doctor visits with no co-pay
- Shares of company stock at no cost starting your first day
- 401(k) plan with a 3.5% match
- Student loan resources
- Weekly paychecks
- Paid time off
- 8 paid holidays
- Health Savings Account (HSA) with a lump sum and matching contributions
- Free life insurance and disability policy
- Free access to healthcare coordinators
- Counseling sessions with mental health professionals at no cost
- Access to consultations with legal and financial professionals at no cost
- Free programs assisting with weight loss maternity health prescriptions for chronic conditions and more
- 50% employee discount in the Garney apparel store
If you are interested in theIT Support Technician IIposition please click APPLY NOW to submit your application. To view additional opportunities with Garney visit
If you have questions or would like more information please email and include the job location and requisition ID (listed below the job title at the top of the page) to ensure a prompt response. Please note that email inquiries are not a substitute for submitting an application. All openings listed are currently accepting candidates.
Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race color religion national origin ancestry marital status veteran status age disability pregnancy genetic information citizenship status sex sexual orientation gender identity or any other legally protected category. Garney is a background screening drug-free workplace. You may be required to complete a post-offer physical and a site-specific background check for this position.
Agency Disclaimer:All vendors must have a signed Garney Agreement authorized by the Executive Team to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney or submitted to employees outside of the Recruiting Team will be deemed the property of such cases Garney will not be obligated to pay any placement fees.
Required Experience:
IC
