IT Support Technician II

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Essential Duties and Responsibilities

• Provide on-site IT support for the Clinton and Devens Massachusetts locations.
• Participate in the on-call rotation and respond to critical issues during and outside normal business hours.
• Independently troubleshoot and resolve moderately complex to advanced desktop laptop software operating system network printer and end-user issues.
• Install configure troubleshoot upgrade and maintain desktops laptops tablets printers mobile devices and other IT equipment.
• Support end users in person by phone and through remote support tools.
• Serve as an escalation point for technical issues that cannot be resolved through first-level support.
• Troubleshoot wired and wireless network connectivity TCP/IP DNS DHCP and network-connected devices.
• Support Microsoft Active Directory including user accounts computers permissions and group membership.
• Support Microsoft 365 applications including Outlook Teams OneDrive Excel Word and PowerPoint.
• Create update and manage incidents and service requests within ServiceNow while meeting established service-level expectations.
• Maintain accurate IT asset and configuration information within ServiceNow and CMDB.
• Assist with deployment installation relocation and replacement of IT and network equipment.
• Support conference rooms audio/video equipment VoIP phones printers scanners and other site technology.
• Assist with site IT projects infrastructure upgrades equipment refreshes and deployments.
• Work with internal IT teams and vendors to troubleshoot and resolve technical issues.
• Identify recurring issues and recommend improvements or permanent solutions.
• Create and maintain knowledge base articles and technical documentation.
• Provide technical guidance and assistance to less experienced support technicians when needed.
• Follow all company Safety Quality Security and IT policies and procedures.
• Perform other duties as assigned.

Qualifications and Requirements

• 24 years of relevant IT support experience or an equivalent combination of education training certifications and experience.
• Strong desktop and end-user troubleshooting skills.
• Working knowledge of Windows operating systems Microsoft Active Directory and Microsoft 365.
• Working knowledge of LAN/WAN concepts TCP/IP DNS DHCP wired networking and wireless networking.
• Experience supporting desktops laptops printers mobile devices peripherals and network-connected equipment.
• Experience with ServiceNow and CMDB preferred.
• Experience with VoIP conference room technology printers and scanners preferred.
• Experience supporting a manufacturing environment preferred.
• CompTIA A Network Microsoft or similar technical certification preferred.
• Strong customer service and communication skills.
• Ability to work independently prioritize multiple issues and drive problems through resolution.
• Ability to travel between supported locations as needed.
• Ability to participate in an after-hours on-call rotation.
• Ability to lift and carry up to 25 pounds regularly with occasional lifting up to 50 pounds.

The hourly pay range for this role is $26.30 - $47.36. Job-related non-discriminatory factors used to determine the actual offered rate include qualifications and experience geographic location education external market data and consideration of internal equity.

As part of the total rewards package Jabil offers benefits to enhance your health wealth and resilient self. These include medical dental and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly;401(k) retirement plan; and employee stock purchase plan.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

#whereyoubelong

#AWorldofPossibilities

#EarlyCareer