IT Support Technician I
Job Location:
Boulder, CO - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are:
Electra isreinventing ironmaking from the ground upwitha breakthroughelectrochemical technology that produceshigh-purityclean iron and critical co-minerals. With two operating pilots in Boulderanda new demonstration facilityunderwayin Jefferson Countywereon track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining steel and big tech momentum is on our side.Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech and named one of TIMEs 100 Climate Leaderswerebuilding a company shaping the future of industry.Ifyourelooking to make an impact and join a teamthatsdriven focused and scaling we want to hear from you.
What you will do:
This is a launchpad role.Youllstart with foundational IT work but from day oneyoull have a front-row seat to enterprise Microsoft 365 Intune Entra ID and engineering software environments and a manager whose job is to help you grow into the next level.
Responsibilities include:
- Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system Teams email and walk-ups
- Triage resolve and document Tier 1 issues: account access password resets MFA/Authenticator issues printer setup peripheral troubleshooting basic Microsoft 365 questions
- Assist with new-hire onboarding and offboarding: laptop imaging account creation license assignment hardware handoff and desk setup
- Support hardware lifecycle tasks receiving inventorying and preparing Lenovo laptops and other IT equipment
- Escalate more complex issues to senior technicians and engineers with clear well-documented notes
- Keep our knowledge base and end-user guides current as you learn
- There is the possibilityfora compensated on-call rotation with this position to support our industrial
What we need you to bring to the team:
- High school diploma or equivalent
- 1 years of work experience
- A genuine interest in technology and a desire to build a career in Information Technology
- Strong interpersonal and communication skills with the ability to explain technical concepts in a clear patient and approachable manner
- A customer-focused mindset with a willingness to learn ask questions receive feedback and continuously develop new skills
- Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook Teams Word Excel)
- Ability to follow established processes work instructions and standard operating procedures while completing routine assignments
- Demonstrated ability to manage multiple routine tasks stay organized and prioritize work with guidance from team members
- Comfortable working collaboratively in a team environment while also completing assigned tasks independently
- Ability to work on-site in Boulder and Broomfield Colorado and occasionally lift/move IT hardware such as desktops monitors and boxes of supplies
- Ability to occasionally lift and move computers monitors printers and other IT equipment (up to 40 pounds)
What we want you to bring to the team:
- 2 years previous Help Desk desktop support retail technology or customer service experience
- Exposure to macOS in a business or educational environment
- Familiarity with Microsoft Intune Microsoft Entra ID (Azure Active Directory) Active Directory or endpoint management tools
- Experience using an IT ticketing system such as NinjaOne ServiceNow Freshservice Jira or similar platforms
- CompTIA A Microsoft MS-900 Google IT Support Certificate or other entry-level technical certification (completed or in progress)
- Exposure to basic scripting (PowerShell Bash or similar) with an interest in expanding technical skills
Compensation:
- The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills experience and education. Compensation will vary based on experience and qualifications with offers determined by skills experience and overall alignment withthe role. The top of the salary rangeisusuallyreservedfor candidates with highly specializedexpertiseand extensive relevant experience.
At Electra We Invest in Your Future
At Electra we invest in the well-being financial security and long-term success of our employees. Our comprehensive benefits package is designed to support you and your familyboth at work and at home.
We are proud to offer:
- 100% Employer-Paid Medical Dental & VisionInsurance Full premium coverage for full-time employees spouses/domestic partners and dependents at no cost to you
- Equity Share in Electras success through company equity
- 401(k) with 5% Employer Match Immediately 100% vested so every employer contribution is yours onceyoureeligible
- Health Savings Account (HSA) Employer contributions of$1800for individuals and$3600for families
- PaidTime Off & Paid Holidays Time to rest recharge and focus on what matters most
- 12 Weeks of 100% Paid Parental Leave Supporting your family during lifes biggest moments
- 100% Employer-Paid Life Insurance & AD&D Coverage equal to2x your annual salary
- 100% Employer-Paid Disability Insurance Income protection when you need it most
- Flexible Spending Accounts (FSA) Pre-tax savings for eligible healthcare and dependent care expenses
- Supplemental Accident & Critical Illness Insurance Additional financial protection for unexpected events
- Employee Assistance Programs (EAPs) Confidential mental health financial and wellness resources available to you and yourfamily
If you need an accommodation during the application or interview process reach out to us atWerehere to help.
Required Experience:
IC
About Company
Electra has been partnered with renowned lighting, ventilation, wiring accessories, and electrical system manufacturers since 1965. Our manufacturers and suppliers are known for their quality, creativity, and technical excellence. We have a track record of advising, supplying, and ser ... View more
