IT Support Technician 2

The Opportunity: This position provides professional technical support for campus Academic and Administrative technology. It assists campus staff in selecting procuring and installing new technology. Respond quickly to student staff and faculty requests via phone email and tickets.

This position is a 100% full-time classified position working 40 hours per week 12 months per year onsite at the Whidbey Island Campus in Oak Harbor WA.

The Location:Skagit Valley College is on the traditional and unceded territories of the Coast Salish Peoples especially on Swinomish Indian Tribal Community Upper Skagit Indian Tribe Samish Indian Nation Nooksack Indian Tribe and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver BC SVC is never far from world-class outdoor recreation urban arts scenes and local cultural events. SVC serves our local communities with a campus in Mount Vernon Oak Harbor on Whidbey Island and centers in Friday Harbor a Marine Technology Center in Anacortes and a Brewing Academy in Burlington.

Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational personal and economic success of students; and promotes equitable and thriving communities.

Vision:The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access achievement and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching learning and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural suburban and urban lifestyles.
• Friendly supportive and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health dental vision and retirement plans to meet your current and future needs.

Customer Service and Support

• Respond to urgent user troubles and requests with patience calm problem-solving and technical solutions in a variety of situations including but not limited to network accounts printing audio-visual conferencing and file shares;
• Maintain and update the call center procedure manual;
• Use help desk systems to track and troubleshoot uncommon user issues;
• Monitor and receive help desk phone calls tickets emails and in-person questions.

• Serve as a point of escalation for technicians and helpdesk workers: Answering questions and assisting with escalation;
• Train students and temporary workers on help desk applications and processes;
• Prepare image and deploy new desktops laptops peripherals and AV equipment;
• Provide in-person support and troubleshooting for classrooms offices printers and network issues;
• Assist IT staff with implementing new software hardware and other projects.

• Performs routine analysis configuration and documentation of telephone systems including phone moves adds and changes configuring voicemail and provisioning long-distance access codes for end users;
• Proactively monitors troubleshoots diagnoses and escalates application network and server-related issues per established procedures;
• Assist IT professionals in installing cabling systems network equipment and uninterruptible power supply backups;
• Maintain and manage print queues and pay for print system.

• Schedule set up temporary equipment and train individuals to use remote collaboration and meeting tools for students staff and faculty;
• Support our hi-flex classrooms and conference spaces with permanent equipment by updating documentation training administrative staff and providing operating support for presidential meetings.

Minimum Qualifications:

• Experience in customer service;
• Experience in troubleshooting errors hardware and software.

• Associate degree in Computer and Network Technology;
• Two (2) years of experience in information technology-related activities such as testing installing maintaining and supporting hardware and software products.

Salary and Benefits:

• Salary is based on Range 46 Step A $4201 per month with periodic increments to $5506 per month. Starting salary may be dependent on education qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement medical and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at Deadline:Priority screening will begin after November 1 2026. Applications received on or before this date will receive first consideration. Applications received after the screening date maybe considered until the position is filled.
  
  Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.
  
  Priority Screening Date: November 1 2026
  Interviews with Committee: TBD
  Finalist Interviews: TBD
  Anticipated Start Date: December 2026
  
  Application Procedure:
  To be considered for this position applicants must:
  1. Meet the minimum qualifications and;
  2. Submit a complete application to the online recruitment system at that includes the following:
     • The online application which includes answers to all supplemental questions and contact information for at least three (3) professional references;
     • A current resume; (Attachment: Resume);
     • A letter of interest addressing the minimum desired qualifications and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).
  In order to be considered for the position you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.
  
  Conditions of Employment:
  • Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
    
    Additionally pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employer. By law post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
  • In the interest of providing a healthy safe and secure educational and work environment and in order to meet the requirements of federal legislation it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
  • If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
  • This classification is included in the classified staff bargaining unit represented by the Washington Public Employees Association WPEA.
  
  Application Assistance:If you have questions about the position or require special accommodation you may contact Human Resources at Monday through Thursday 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at by the application closing date.
  
  For questions regarding the online application system you may call NEOGOV Applicant Tech Support at from 8:00 am to 5:00 pm Pacific Time. For best results apply using one of the following browsers supported by NEOGOV: Google Chrome Mozilla Firefox Safari Microsoft Edge and later versions of Internet Explorer.
  
  SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies procedures and statistics on certain crimes including hate crimes domestic violence dating violence stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling or by accessing the Report at: Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.
  
  Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race color creed religion national origin sex sexual orientation and/or gender identity pregnancy genetic information age marital status disability honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies contact Carolyn Tucker Vice President of Human Resources/EEO 360.416.7794 or . For inquiries regarding sexual misconduct compliance contact Title IX Coordinator Sandy Jordan 360.416.7923 or . Mailing address: 2405 E. College Way Mount Vernon WA 98273.