IT Support Tech, Senior

The IT Support Technician provides comprehensive technical support across the organization ensuring consistent secure and responsive IT operations. This role serves both onsite and remote users by resolving hardware software and network issues independently and collaboratively. With increased scope and autonomy it contributes to system deployment infrastructure reliability and documentation that empowers end users and junior You Will Do:Technical Support & Troubleshooting:Deliver Tier 12 support for internal users across multiple sitesResolve a broad range of hardware and software issues via the service deskIndependently diagnose and troubleshoot complex problems; escalate where necessaryFoster relationships with end users through responsive communication and issue resolutionSystem Configuration & Maintenance:Build and configure systems including desktops laptops and peripheral devicesPerform Installs updates patching and preventative maintenance of software and ITassets per company standardsSupport lifecycle management of IT equipment across locationsNetwork & Infrastructure Support:Assist with LAN/WAN Wi-Fi VOIP and connectivity troubleshootingMonitor and maintain network devices addressing routine performance issuesContribute to infrastructure improvements and system reliabilityDocumentation & Field Support:Develop and update technical documentation and user guidesMaintain service records in the ticketing platformNote: The job duties above provide a general sense of the role; though additional duties may be assigned as You Will Shine:Education:High school diploma or GED requiredAssociates degree in Information Technology or a related field preferredExperience:Minimum of 2 years of experience in IT support or a related technical roleFamiliarity with Microsoft Office Suite and service desk platformsExperience supporting diverse IT environments and troubleshooting hardware/software issuesLicenses/Certifications:CompTIA Fundamentals / CompTIA A or ComparableAbility to Travel:Up to 25%Knowledge Skills & Abilities:Strong desire to learn and grow in a technical environmentExcellent customer service and organizational skillsEffective written and verbal communication abilitiesAbility to multi-task and manage time efficientlyProficiency in supporting diverse networks and IT systemsWillingness to travel frequently and adjust to changing schedules