IT Support Tech

Were currently seeking an IT Support Techto join our team!The IT Support Technician provides comprehensive technical support across the organization ensuring consistent secure and responsive IT operations. This role serves both onsite and remote users by resolving hardware software and network issues independently and collaboratively. With increased scope and autonomy it contributes to system deployment infrastructure reliability and documentation that empowers end users and junior You Will Do:Technical Support & Troubleshooting:Deliver Tier 12 support for internal users across multiple a broad range of hardware and software issues via the service diagnose and troubleshoot complex problems; escalate where relationships with end users through responsive communication and issue Configuration & Maintenance:Build and configure systems including desktops laptops and peripheral Installs updates patching and preventative maintenance of software and IT assets per company lifecycle management of IT equipment across & Infrastructure Support:Assist with LAN/WAN Wi-Fi VOIP and connectivity and maintain network devices addressing routine performance to infrastructure improvements and system & Field Support:Develop and update technical documentation and user service records in the ticketing : The job duties above provide a general sense of the role; though additional duties may be assigned as You Will Shine:Education:High school diploma or GED degree in Information Technology or a related field :Minimum of 2 years of experience in IT support or a related technical with Microsoft Office Suite and service desk supporting diverse IT environments and troubleshooting hardware/software (preferred):CompTIA Fundamentals / CompTIA A or to Travel:Up to 25%Knowledge Skills & Abilities:Strong desire to learn and grow in a technical customer service and organizational written and verbal communication to multi-task and manage time in supporting diverse networks and IT to travel frequently and adjust to changing schedules.