IT Support Specialist

Background

The California Institute for Regenerative Medicine (CIRM) is a state agency created by California voters to accelerate stem cell and gene therapies for people with unmet medical needs. Since 2004 Californians have entrusted CIRM with $8.5 billion to accelerate promising discoveries through clinical trials train a regenerative medicine workforce strengthen the states biotechnology economy and expand access to transformative treatments. Today CIRM is pioneering new models of therapy development and accelerating medical breakthroughs that change lives in California and around the world. For more information visit.

General Statement

The California Institute for Regenerative Medicine (CIRM) is seeking a full-time IT Support Specialist position. This role helps advancing CIRMs mission by delivering secure reliable and high performing technology services that support life-changing regenerative medicine initiatives. The individual will provide hands-on Tier 1-2 support across endpoint identity and instrastructure domains in a Mac and cloud environment.

Job Functions

The IT Support Specialists key functions consist of endpoint management via MDM solutions (e.g. Jamf/Intune) system patching and deployment MFA configuration and endpoint security controls. The role also supports Microsoft 365 and enterprise collaboration platforms (e.g. Zoom/Teams/WebEx Slack) provides user training and troubleshoots hardware software networking and meeting room AV systems.

Additional responsibilities include maintaining technical documentation and support procedures managing asset inventories and monitoring and responding to security alerts to ensure a secure and efficient IT environment.

Key job responsibilities:

• Provide onsite and remote Tier 1-2 technical support for MacOS and Windows devices iOS mobile devices applications and related systems.
• Troubleshoot hardware software networking conferencing AV equipment and other peripheral issues.
• Provide technical support for CIRM-hosted meetings and events as needed.
• Support enterprise productivity platforms (e.g. Microsoft 365 Zoom Slack Adobe Keeper OneLogin DocuSign Calendly Salesforce collaboration tools and SaaS applications).
• Support user onboarding and offboarding including account provisioning device setup licensing and subscription management;
• Administer identity and access management using systems (e.g. OneLogin Entra ID)
• Maintain MacOS device management using MDM solutions (e.g. JAMF Intune or equivalent).
• Perform routine patching updates and system deployments; Configure security controls disk encryption (FileVault) endpoint protection & MFA authentication.
• Support and maintain backup and archiving solutions and perform data recovery as needed.
• Support and maintain networking infrastructure at HQ and Sacramento offices (WiFi switches routers & firewalls)
• Maintain IT documentation asset inventories and standard operating procedures.
• Conduct user trainings and maintain technical training materials.
• Promote cybersecurity awareness and support IT best practices across CIRM.
• Monitor Security Information and Event Management (SIEM) platforms (e.g. DarkTrace SentinnelOne); Respond to security alerts and escalate incident appropriately.
• Evaluate emerging technologies and recommend solutions aligned with business and operational needs.
• Perform additional duties and responsibilities as assigned to support IT operations and overall agencys mission.

Supervision Received

Reporting to the Associate IT Director.

Supervision Exercised

None

Qualifications (Experience and Education)

• BS in computer Science Information System Engineering or related field; or four years of equivalent professional experience in lieu of a degree supplemented with relevant technical certifications (e.g. Microsoft JAMF ITIL VMware or AWS).
• Require 3 years of experience as IT support system administrator or a similar technical role.

Desired Skills/Abilities

• Self-motivated and well-organized professional who thrives in a self-directed environment and effectively can wear many hats with minimal supervision.
• Excellent communication interpersonal and presentation skills; strong attention to detail and effective time management across multiple priorities.
• Strong technical expertise in MacOS & iOS environments enterprise SaaS platforms JAMF Microsoft 365 and SharePoint.
• Familiarity with cloud technologies and services (Iaas Paas Saas) across providers such as Microsoft Amazon OVH and Otava.
• Good understanding of cybersecurity principles authentication framework (e.g. SSO MFA Zero-trust) role based access control (RBAC) and identify management.
• Working knowledge of compliance standards and security frameworks including NIST 800-53 FIPS 199 & 200 HIPAA.
• Hand-on experience with system patching ensuring systems are properly maintained and up to date with current technologies and security updates.

Working Conditions

• Hybrid environment required to work two days in the South San Francisco office and three days -person attendance of organizational meetings and board subcommittee and working group meetings as required.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be willing to work in a high-rise building.
• Ability to operate standard office equipment.
• Be available to work outside of normal business hours.

Salary Range and Benefits

This position is expected to pay $115638 - $139632 which fits within the full salary range of $115638- $155616. It is uncommon for an individual to be offered a salary close to the upper end of the full range for a position. Salary for this position will reflect the final candidates qualifications experience skills knowledge relevant education and certifications in addition to being aligned with the internal leadership peer group.

Required Application Documents

Applicants mustsubmita resume and cover letter to be considered for this position.

Applicantsrequiringreasonable accommodations for the interview process should inform the interview scheduler at the time of scheduling.

Forgeneral questionsregardingthis position or inquiries specifically related to reasonable accommodations or Equal Employment Opportunity (EEO) pleasecontact.

Benefits

EEO Contact Information

California Relay Service: 1- (TTY) 1- (Voice) TTY is a Telecommunications Device for the Deaf and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creedsex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

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