IT Support Specialist
Job Location:
Seattle, OR - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are seeking an experienced IT Support Specialist to join our growing team. The ideal candidate will have a strong background in IT support excellent problem-solving skills and a passion for providing exceptional customer service.
Key Responsibilities:
- Provide technical support to all employees including troubleshooting hardware software and network issues
- Install configure and maintain computer systems peripherals and software applications
- Monitor and maintain the companys network and servers ensuring maximum uptime and security
- Manage user accounts and permissions including creating and modifying user profiles and access levels
- Respond to IT support tickets and resolve issues in a timely and efficient manner
- Collaborate with other team members to identify areas for improvement and implement solutions
- Maintain inventory of hardware and software and assist with procurement as needed
- Develop and maintain documentation for IT processes and procedures
- Train employees on new software and technology as needed
- Stay up-to-date on the latest technology trends and make recommendations for improvements to the companys IT infrastructure
Qualifications:
- Bachelors degree in computer science information technology or a related field
- Minimum of 2 years of experience in IT support or a similar role
- Strong knowledge of computer hardware software and networking systems
- Experience with Windows and Mac operating systems
- Familiarity with cloud computing and virtualization technologies
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Strong customer service skills and a desire to help others
- Ability to prioritize and manage multiple tasks in a fast-paced environment
