IT Support Specialist

Job Title:IT Support Specialist

Location:Naval Air Station Whidbey Island (NASWI)is located inOak Harbor WA 98278

Employment Type: Full-Time

Shift: None

About the Company

Athena Technology Group Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting system engineering integration deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the a proventrack recordof technical support to our customers we are looking for innovative industry professionals to join our team.

ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability

Job Summary

We are seeking anIT Support Specialistto join our this role you will provide support for technical support to the U.S Navys Ashore Enterprise Services (AES) network infrastructure ensuring secure reliable and high-performing communications across shore-based environments. This roleis responsible forinstalling configuring monitoring trouble shooting andmaintainingIT assets while supporting system availability compliance and operational readiness.

Key Responsibilities

• Track andmonitorassets and inventory across the Ashore Enterprise Services (AES) Community. Complete inventory and asset updatesfrequentlyto ensureaccuratetracking of equipment after squadron missions or activities.

• Submit MAC requests

• Initiate/validateeKMservice order requests

• Support Tier 1 type help desk tickets including break/fix and connection type issues.

• Work with squadron ITPOC personnel toidentify resolve and elevate any NMCI and follow-on systems and networks/ONE-NET or procurement issues

• Lead gathering of information in response to DON/CPF/CNAP/TYPEWING data calls

• Assistwith procurement of required hardware (toner monitors etc.) for squadrons coordinate NMCI and follow-on systems and networks/ONE-NET surge projects like hardware/software tech refreshes.

• Aid the deployment process and support TYPE WING unique projects (MILCON projects new squadron start-ups air-frame upgrades new Program of Record system deliveries).

• Responsible for reporting on asset management racking and ticket completions during Government and Contractor led meetings.

Required:

• Must be a US Citizen

• Active Secret clearance

• Five (5) years of experience

• Bachelors degree in computer science Information Technology Computer Engineering Cyber Security or an equivalent bachelors degree from an accredited college/university

• IAT Level II Certification

Desired:

• IT Asset Management Experience

• Basic IT asset inoperability and connectivity degradation troubleshooting methods

• Customer Service as well as written oral communications skills including experienceparticipatingin meetingscontainingGovernment and contractor personnel.

• Microsoft Office (Word Excel Outlook SharePoint).

Physical and Environmental Conditions

Normal Office Environment. Requires Sitting Standing Near Acuity speaking with colleagues and customers Listening Sight Use of hands/fingers. This position description is not intended as nor should it be construed as exhaustive of all responsibilities skills efforts or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.

Salary & Benefits

• Salary: $70000-$90000

Additional Benefits

• Performance Bonuses and annual salary reviews

• Health dental and vision insurance

• Short Term Disability Long Term Disability and Life Insurance

• 401(k) plan with company match

• Opportunities for professional growth and development

• A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race religion creed color national origin ancestry sex (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age medical condition marital or domestic partner status sexual orientation gender gender identity gender expression and transgender status mental disability or physical disability genetic information military or veteran status citizenship low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.