IT Support Specialist

Status: Exempt Full-Time (1.0 FTE)

Calendar: Calendar Year (12 months)

Overall Objectives

Provides comprehensive technology support to Yinghua Academy students staff and families while assisting with the management deployment maintenance and repair of the schools technology systems and hardware. The IT Support Specialist helps ensure the reliable operation of school technology supports technology-related events and initiatives maintains hardware assets and provides responsive customer service to the school community. The position also supports daily school operations through assigned supervision and event duties.

Principal Roles & Responsibilities

Technology Systems & Device Support

• Supports the administration and daily management of Google Workspace through Google Admin Console.
• Utilizes JAMF and SMART Board MDM systems to deploy configure monitor and manage student and staff devices and interactive displays.
• Provides technical support and troubleshooting for laptops desktops iPads interactive displays charging carts and other school technology.
• Assists with user account device application and access issues and escalates complex problems as appropriate.
• Provides professional and timely technical assistance to students staff and families through the help desk email phone and in-person support.

Hardware Asset & Inventory Management

• Leads the annual labeling and organization of student and staff technology assets including laptops iPads and mobile charging carts.
• Maintains accurate technology asset and inventory records and supports the tracking assignment and return of equipment.
• Diagnoses and performs physical repairs on laptops and desktop computers when appropriate.
• Manages warranty claims repairs replacements and related vendor communications.
• Maintains organizes and repairs mobile charging carts throughout the school year and ensures equipment is available and functional.

Audio/Visual & Event Technology Support

• Maintains classroom and mobile audio/visual equipment including wired and wireless microphone systems and audio amplification equipment.
• Provides technical support for school events and activities including concerts graduation and other after-school events.
• Supports microphone setup audio/visual equipment preparation and video recording for events as assigned.
• Troubleshoots and resolves audio/visual issues before and during events.

Automation & Technology Improvement

• Develops and maintains scripts and automated processes using tools such as PowerShell Python and Google Apps Script to improve efficiency and reduce repetitive administrative tasks.
• Identifies opportunities to streamline technology-related processes improve data management and increase operational efficiency.
• Supports the implementation and responsible use of emerging technologies and AI tools in an educational environment including platforms such as ChatGPT Gemini NotebookLM and Canva AI.

Network & Information Technology Support

• Administers and supports school network Wi-Fi TCP/IP connectivity NAS systems and other network-connected technology including troubleshooting and resolution of connectivity and systems issues.
• Assists with NAS administration and other technology infrastructure as directed.
• Performs basic network troubleshooting and assists with identifying and resolving connectivity issues.
• Implements and maintains appropriate information security practices and assists with security hardening access controls and other technology security measures as appropriate.

School Operations & Supervision

• Participates in assigned school supervision duties including morning arrival recess and dismissal.
• Supports school operations and special events as assigned.
• Maintains flexibility to provide technology and operational support in response to changing school needs.

Communication & Customer Service

• Provides professional patient and responsive technical support to students staff and families.
• Communicates clearly regarding technology issues service requests repairs and expected resolution timelines.
• Collaborates with school staff vendors and other members of the administrative team to resolve technical and operational issues.
• Maintains confidentiality and exercises appropriate discretion when working with student employee and organizational information.

Professional Conduct

• Upholds professional and ethical standards in all interactions maintaining confidentiality and respect in all matters including student-related information and sensitive organizational topics.
• Models and encourages all behavior outlined by the Board-approved Professional Conduct Policy.
• Demonstrates reliability good judgment initiative and a commitment to customer service.
• Demonstrates flexibility and willingness to respond to changing technology and operational needs.
• Participates in required training and ongoing relevant professional development.
• Demonstrates a commitment to Yinghua Academys mission values and guiding principles.
• Maintains a professional image and a positive attitude.
• Completes responsibilities in a timely and accurate manner.
• Meets set objectives and goals and requires minimal supervision.
• Takes pride in work and is committed to quality.

Additional Information

The information contained in this job description is not intended to be an exhaustive list of duties performed for this position. The employee may perform additional responsibilities as assigned by the Executive Director IT leadership or school administration to support the needs of the school.

Benefits

We offer a comprehensive benefits package for employees working a minimum of 30 hours per week. This includes health dental and vision insurance Kavira (direct-to-employer healthcare) Flexible Spending Accounts for medical and dependent care as well as life insurance accidental death and dismemberment (AD&D) coverage and long-term disability insurance.

Yinghua Academy is an Equal Opportunity Employer

Yinghua Academy District 4140-07 prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at degree in Information Technology Computer Science or a related field preferred; equivalent relevant professional experience may be considered.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to move mobile charging carts between classrooms and other areas of the school.
• Ability to stand walk bend reach and work in a variety of school environments for extended periods.

Employee Requirements

• Must meet all employment requirements including but not limited to criminal background checks and reference checks.