IT Support Specialist

Jobologi is seeking a versatile IT Support Specialist to provide responsive professional technical support across multiple client environments. This role is ideal for someone early in their IT career who enjoys troubleshooting working directly with users documenting issues and processes clearly resolving problems and learning across a variety of systems tools and client is primarily a helpdesk (end-user) and IT infrastructure support role with the opportunity to grow into more senior IT consulting roles including involvement with business intelligence leveraging AI. Exposure to reporting databases Power BI SQL scripting or automation is a plus but not ResponsibilitiesProvide helpdesk support (Tier 1 and 2 at the least) for client users across Windows macOS Microsoft 365 printers mobile devices business applications network connectivity and common workstation document prioritize and resolve support tickets using the companys ticketing complex issues to senior technicians systems engineers vendors or client contacts when user onboarding and offboarding including account setup password resets permissions email configuration and device with basic administration of Microsoft 365 Active Directory Entra ID/Azure AD Okta or similar identity common networking issues involving Wi-Fi VPN DNS DHCP TCP/IP and internet workstation setup software installation patching endpoint maintenance and hardware accurate client documentation ticket notes asset records workflows and support MSP processes for communication escalation time entry documentation and client service with basic reporting dashboards SQL queries or automation projects where skills and interest -to-Have SkillsBasic SQL querying or interest in learning database/reporting to Power BI Tableau dashboards or business PowerShell or Python with RMM tools PSA/ticketing systems remote support tools endpoint security backup platforms or MSP to cloud platforms such as Microsoft Azure or in using AI-assisted tools such as GitHub Copilot or ChatGPT to improve documentation scripting troubleshooting or support 2 to 4 years of experience in helpdesk desktop support technical support IT support or a related troubleshooting Windows and/or macOS user understanding of networking concepts such as IP addresses DNS VPNs Wi-Fi and internet with Microsoft 365 email Teams SharePoint OneDrive or similar business productivity written and verbal communication to explain technical issues clearly to non-technical Consultative skills with proven ability to work effectively on-site and remotely managing client relationships across diverse environments while consistently exceeding have a valid drivers license and reliable vehicle for daily travel to client sites. Driving is an essential function of this role. Organized reliable and detail-oriented with strong ticket documentation to learn new systems tools and client be able to take initiative and manage tasks autonomously while also contributing to and supporting team efforts to deliver certification bootcamp or equivalent hands-on experience in IT is welcome but not required.