IT Support Specialist

Key Responsibilities

• Provide responsive first-level and general IT support for employees including troubleshooting hardware software network printer mobile device and conference room technology issues.
• Deliver a high level of customer service by communicating clearly following up on requests documenting resolutions and ensuring users receive timely support.
• Support employee onboarding offboarding device deployment account setup access coordination equipment recovery and related IT service requests.
• Maintain accurate IT asset records including laptops desktops monitors peripherals mobile devices software licenses accessories and assigned equipment.
• Assist with IT asset lifecycle activities such as inventory tracking device assignment equipment replacement returns repairs warranty coordination and disposal preparation.
• Coordinate IT procurement activities including collecting requirements obtaining quotes preparing purchase requests tracking orders reviewing vendor agreements and supporting renewal or contract documentation.
• Review procurement-related details such as pricing quantities agreement terms service coverage renewal dates and vendor documentation for accuracy before internal approval.
• Configure deploy and support Mac devices using JAMF and IRU-related management workflows including enrollment device profiles application installation security configuration and user setup.
• Assist with Windows device configuration software installation endpoint updates basic security settings and standard desktop support tasks.
• Document support procedures asset processes procurement steps and technical workflows to improve team efficiency and knowledge sharing.
• Collaborate with internal IT team members vendors and business departments to resolve issues complete service requests and support ongoing technology operations.

Qualifications :

• Previous experience in IT support help desk desktop support technical operations or a similar customer-facing technology role.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Working knowledge of Windows and macOS devices Microsoft 365 applications common business software printers peripherals and basic networking concepts.
• Experience with IT asset tracking inventory management equipment assignment or hardware lifecycle support.
• Ability to support procurement-related tasks including quote review purchase request preparation vendor communication agreement review and order tracking.
• Hands-on experience with Mac device setup configuration troubleshooting and management through JAMF IRU or similar Apple device management tools.
• Strong attention to detail organization follow-through and documentation habits.
• Ability to prioritize multiple requests work independently and escalate issues appropriately when needed.

Preferred Qualifications

• Experience supporting a corporate IT environment with both Windows and Apple devices.
• Familiarity with Microsoft Entra ID Intune Exchange Online SharePoint Teams or other Microsoft 365 administration tools.
• Experience with ticketing systems procurement systems asset management platforms or vendor management processes.
• Knowledge of Apple Business Manager JAMF policies configuration profiles app deployment device enrollment FileVault and Mac security settings.
• Exposure to IT compliance software licensing warranty management lease tracking or equipment replacement programs.
• Ability to create clear user instructions internal documentation checklists and standard operating procedures.

• Core Competencies

• Customer-focused support mindset
• Strong attention to detail and accuracy
• Clear written and verbal communication
• Problem-solving and troubleshooting ability
• Ownership accountability and follow-through
• Ability to manage competing priorities in a fast-paced environment
• Collaboration with internal teams external vendors and business users

• Education and Experience

  Associates or bachelors degree in Information Technology Computer Science Business Technology or a related field is preferred. Equivalent hands-on IT support experience will also be considered. One to three years of related experience in IT support asset management procurement coordination Apple device support or a similar technical role is preferred.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract