IT Support Specialist Help Desk (US)

We are seeking a motivated and customer-focused IT Support Specialist / Help Desk to join our team. The role provides technical assistance troubleshoots hardware and software issues and ensures smooth day-to-day IT operations.

Key responsibilities

• Provide technical support to employees for hardware software and network-related issues.

• Troubleshoot desktops laptops printers operating systems and application problems.

• Install configure and maintain computer systems and IT equipment.

• Assist users with Windows macOS email VPN and connectivity issues.

• Manage support tickets document incidents and track resolutions.

• Support user account creation password resets and access management.

Required qualifications

• Bachelors degree or diploma in IT Computer Science or a related field (preferred).

• 05 years of experience providing technical support.

• Proficiency with Windows macOS and basic computer hardware.

• Understanding of networking fundamentals such as TCP/IP DNS and DHCP.

• Experience using ticketing tools like ServiceNow Jira Service Management or Zendesk.

Nice to have

• Knowledge of Active Directory and Microsoft Entra ID.

• Familiarity with IT security best practices.

• Experience with Microsoft 365 and Outlook.

Required Skills:

Windows OS macOS Computer hardware Networking fundamentals (TCP/IP DNS DHCP) Microsoft 365 Ticketing tools (ServiceNow Jira Zendesk) Active Directory Troubleshooting Verbal and written communication