IT Support Specialist

Nexstar Media Group Inc. Springfield Broadcast Hub Location: Springfield Massachusetts

Department: Broadcast Hub Operations & Technology

Position Type: Full-Time

Position Summary

Nexstar Media Group is seeking a skilled and motivated IT Support Specialist for our Springfield Broadcast Hub. This position is responsible for maintaining troubleshooting and supporting IT systems and network infrastructure within a mission-critical 24/7 television broadcast operation.

The ideal candidate will have a strong IT background excellent troubleshooting skills and the ability to work independently while collaborating with Broadcast Engineering Operations Management and corporate IT to ensure system reliability and operational continuity.

Core Responsibilities

IT Systems Administration & Support

• Install configure maintain and troubleshoot Windows workstations servers software and peripherals.

• Utilize endpoint management solutions including ManageEngine Endpoint Central (MEC) for security updates software deployments scheduled reboots and patch compliance monitoring.

• Support Microsoft 365 Active Directory user accounts access permissions and Bitwarden password management deployment and ongoing support.

• Perform preventative maintenance system upgrades and hardware replacements.

Network & Infrastructure Support

• Work closely with corporate IT to troubleshoot network connectivity IP addressing DHCP DNS and related infrastructure issues.

• Assist with network infrastructure installation and maintenance including Ethernet cabling RJ45 connector termination and fiber optic cable installation and handling.

• Maintain clean organized and professional cable management throughout the facility including equipment racks patch panels and workstations.

• Assist with network monitoring and proactively identify potential infrastructure issues.

Broadcast Engineering Collaboration

• Provide IT support for computer-based broadcast systems media management platforms and operational workstations.

• Coordinate maintenance and upgrades with Broadcast Engineering to minimize disruptions to live broadcasting.

• Participate in cross-training to develop familiarity with broadcast technologies and workflows while sharing IT knowledge and technical skills with Broadcast Engineering personnel.

Documentation & System Management

• Maintain accurate IT asset inventories and documentation of system configurations maintenance activities and troubleshooting procedures.

• Track system health patch compliance and maintenance schedules providing updates to Management as needed.

• Identify opportunities to improve system security reliability and operational efficiency.

Required Qualifications

• Technical degree in Information Technology Computer Science Information Systems or a related field or equivalent practical experience.

• Working knowledge of Windows operating systems computer hardware basic server administration and networking fundamentals.

• Experience with software installation patch management system maintenance and technical troubleshooting.

• Ability to perform basic Ethernet cabling tasks including RJ45 connector termination and ability to work with fiber optic cabling.

• Strong organizational documentation and communication skills with the ability to work independently and prioritize time-sensitive issues.

Preferred Qualifications

• Experience with enterprise endpoint management solutions particularly ManageEngine Endpoint Central.

• Experience with network monitoring and management platforms such as SolarWinds WhatsUp Gold PRTG or similar solutions.

• Familiarity with Active Directory Microsoft 365 Bitwarden Windows Server Linux and virtualization technologies.

• Experience installing routing organizing and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities.

• Experience supporting IT infrastructure in broadcast television telecommunications or other 24/7 mission-critical environments.

• Industry certifications such as CompTIA A Network Security Microsoft or equivalent technical certifications.

Work Environment & Expectations

• Position is onsite at the Springfield Broadcast Hub.

• Maintain professional technical workspaces and follow established IT security policies maintenance procedures and operational standards.

• Work collaboratively with Broadcast Engineering Operations and corporate IT teams.

• Maintain flexibility for occasional evening weekend or holiday support based on operational requirements.