IT Support Specialist

About the Company

Eagle Hill is a nationally recognized award-winning consulting firm based in the Washington DC area. We pride ourselves on our unconventional approach to solving business challenges with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking collaboration and client-centered solutions.

Description

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs providing hands-on support and helping ensure our devices applications and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.

Working closely with the IT Manager the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365 endpoint technologies and other internal IT systems. Were looking for someone who is customer-focused resourceful and eager to learn. This role offers opportunities to build skills in endpoint management cloud technologies automation and systems administration.

Key Responsibilities

Internal IT Operations

• Provide responsive customer-focused IT support to Eagle Hill employees
• Set-up configure and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware software and network issues
• Support Microsoft 365 accounts MFA and access controls
• Support office IT infrastructure (Wi-Fi printers meeting room tech office cameras etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems email chat and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.

Microsoft 365 Power Platform and AI Tools

• Support Microsoft 365 tools including Teams Outlook OneDrive and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement

• Create and maintain technical documentation and user guides
• Document workflows applications and IT processes
• Contribute to process improvement and digital transformation initiatives

Required:

• Bachelors degree in IT Computer Science or related field (or equivalent experience)
• 1-3 years of experience in IT support / helpdesk / internal IT operations
• Experience with Windows OS and Microsoft 365
• Experience with MS Azure/Entra
• Experience with MS InTune
• Basic understanding of Microsoft Power Apps and Power Automate
• Basic understanding of AI tools chatbots or automation platforms
• Ability to manage multiple tasks independently
• Strong troubleshooting and problem-solving skills
• Strong customer service skills and a commitment to providing a positive employee experience
• Strong written and verbal communication skills
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Desired:

• Relevant IT certifications such as CompTIA A Microsoft 365/Endpoint Administrator Power Platform Fundamentals Azure Fundamentals Network Security or ITIL 4 Foundation
• Experience with Microsoft Intune Windows Autopilot Azure Entra ID or similar endpoint and identity management tools
• Familiarity with PowerShell Python or other scripting and automation tools
• Experience with SharePoint Power Apps or Power Automate
• Exposure to Azure AI tools or other emerging workplace technologies
• Experience with IT asset management employee onboarding/offboarding or ticketing systems

Compensation: A reasonable expectation for a starting annual salary range is: $65000 $80000. This range is reflective of the Washington DC metropolitan area. When extending offers we consider level of experience and location.

Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical Dental and Vision plans as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability life insurance FSA PTO and annual bonus benefits. Employees are subject to the terms conditions and limitations of each benefit program and the applicable plan documents.

Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.

Eagle Hill Consulting LLC is an Equal Opportunity Employer.

In compliance with the American with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting LLC please call or e-mail.

Eagle Hill Consulting LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance talent and change management. Eagle Hill works with a range of public private and non-profit organizations in the Washington DC Seattle and Boston metropolitan areas and across the nation. A recognized leader Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available at.