IT Support Specialist

olipii, a leader in the Freight and Package Transportation industry, is seeking an IT Support Specialist to join our team in Ackley, USA. As an IT Support Specialist at olipii, you will play a crucial role in providing technical assistance and support to our employees, ensuring smooth operations and efficient use of technology resources.

Key Responsibilities:

- Provide technical support to users both in person and remotely

- Install, configure, and troubleshoot hardware and software systems

- Set up and maintain computer networks and telecommunication systems

- Assist in the implementation of IT projects and initiatives

- Ensure data security and backup procedures are in place and operational

- Create and update documentation on IT processes and procedures

Requirements & Skills:

- Up to 1 year of experience in IT support roles

- Proficiency in operating systems such as Windows and MacOS

- Strong problem-solving and analytical skills

- Excellent communication and customer service abilities

- Basic knowledge of network protocols and security standards

- Ability to prioritize tasks and work efficiently in a fast-paced environment

Preferred Qualifications:

- IT-related certification (e.g., CompTIA A+)

- Experience with cloud computing services

- Familiarity with ITIL framework

Benefits / Why Join Us:

- Competitive salary of USD 52000

- Opportunities for professional growth and development

- Collaborative and supportive work environment

Candidate Preferences:

- Preferred Nationality: American

- Known Languages: English

Skills Summary:

Core Technical Skills:

Networking fundamentals, Hardware troubleshooting, Software installation and configuration, Data backup procedures, IT documentation, Operating systems (Windows, MacOS), Network security protocols, Virtual communication tools, Basic IT project management, Remote support technologies

Soft Skills:

Problem-solving, Analytical thinking, Communication, Customer service, Time management, Adaptability, Teamwork, Attention to detail

Suggested Tags:

IT Support, Technical Support, Hardware Troubleshooting, Software Installation, Data Security, Network Protocols, Communication, Customer Service, IT Documentation, Windows, MacOS