IT Support Internship

Advanced Behavioral Health Inc. is currently offering an IT Support Internship in the Frederick MD office location. This role will support the day-to-day IT operations while developing practical skills in hardware software networking cybersecurity and technical support.

ABHis a family centered mental health program that offers a wrap-around approach to treatment. We specialize in Psychiatry Off-Site Counseling Services On-Site therapy and Therapeutic Mentoring. If you share our mission and vision we invite you to join a team that wants to make a difference within the community.

Compensation: $15/hour W2
Schedule: Monday Friday 20 hours per week
Location: On-site - Frederick MD

Essential Functions:

• Serve as the first point of contact for all day-to-day technology and equipment/machine support needs within all offices.
• Coordinate with our 3rd party IT partner to escalate and resolve technical issues.
• Assist with onboarding and offboarding employees including equipment setup account coordination and technology provisioning.
• Install and configure computer hardware software printers and other office equipment as needed.
• Technology liaison in coordinating all IT software vendors IT maintenance and project related activity.
• ABH cell phone setup support and asset maintenance.
• RingCentral point of contact for employee setup troubleshooting and support.
• Maintain accurate records of company technology assets assigned equipment and user access including employee directories and distribution lists.
• Assist with software hardware and technology deployments and upgrades.
• Help develop and maintain basic IT procedures documentation and user guides.
• Promote appropriate use of company technology and support basic cybersecurity and technology best practices.
• ABH Info Email monitoring and distributions.
• Occasional travel to sites and/or vendor location as needed.

Qualifications:

• Currently Enrolled in an undergraduate program at an accredited college or university.
• Strong desire to learn about the information technology profession preferred.
• Excellent verbal and written communication skills.
• Outstanding organizational problem solving and management skills.
• The ability to perform multiple tasks in a fast-paced environment is essential.
• Able to work at least 20 hours per week.
• Ability to effectively learn and acquire new knowledge and skills.
• Ability to share knowledge and work in a strong team-oriented environment.
• Personable able to comfortably and pleasantly deal with a variety of personalities.
• Must have meticulous attention to detail.
• Proficient in Microsoft Office suite.

ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race creed color ethnicity national origin religion sex sexual orientation gender identity and expression age height weight physical or mental ability (including HIV status) veteran status military obligations or marital status. This policy applies to hiring internal promotions training opportunities for advancement and terminations and applies to all ABH employees interns clients and contractors.

Join our team and make a difference!