IT Support II

Who we are:

Maravai LifeSciences translates extraordinary science into everyday miracles helping biotech biopharma and life sciences companies everywhere deliver novel vaccines therapeutics and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the worlds leading biopharma vaccine diagnostics and cell and gene therapy companies.

At Maravai we believe that diverse perspectives are the foundation of an inclusive andequitableculture where every team member is inspired to bring their best selves to work we cultivate an environment in which we can lead togetherprovidingdifferentiated value to our customers and enabling the miracles of over 35 yearsMaravaisportfolio companies have served as a catalyst for innovative lifesaving technology for humanity. Pioneering nucleotide research since itsinception we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker

Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II.The IT Support II provides technical support for computer systems hardware software and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests troubleshoots technical issues configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues maintain technology assets and ensure reliable technology services.

How you will make an impact:

• Respond to Service Desk requests by prioritizing troubleshooting and resolving end user hardware software network and technology issues while escalating complex problems as appropriate.
• Configure deploy and support end-user devices including Windows and macOS computers mobile devices printers peripherals and related equipment.
• Maintain user accounts system access and endpoint configurations using Active Directory Microsoft Entra ID and related administration tools.
• Support IT infrastructure activities including workstation deployments software installations system updates and technology asset lifecycle management.
• Develop and maintain technical documentation knowledge base articles and standard operating procedures supporting IT services.
• Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
• Identify and recommend process improvements that enhance Service Desk efficiency end-user support and IT operations.
• Perform other duties as assigned.

The skills and experience that you will bring:

• Associates or Bachelors degree in Information Technology Computer Science or an equivalent combination of education technical certifications and experience. CompTIA A Network Microsoft or related certifications preferred.
• 3 years of IT support Service Desk or technical support experience.
• Experience supporting Windows macOS Microsoft 365 mobile devices printers peripherals and common business applications.
• Working knowledge of Active Directory Microsoft Entra ID Basic TCP/IP networking endpoint management and user account administration.
• Demonstrated ability to troubleshoot end user hardware software operating systems and network connectivity.
• Strong customer service communication organizational and problem-solving skills with the ability to manage multiple priorities.
• Experience utilizing IT ticketing systems knowledge management tools and standard IT support practices.
• Experience supporting biotechnology laboratory manufacturing or other regulated business environments preferred.

The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidates skills experience and other qualifications as well as the location of the role.

#LI-Onsite

The benefits of being a #MiracleMaker:

• You have the potential to changeimprove and save lives around the world.
• You have the opportunity to be a partowner inMaravai through RSU grants andoptionalemployee stock purchase plans.
• Weoffer comprehensivemedical plansandHSA/FSAoptions.
• Fertility &family planningassistance.
• A variety ofadditionaloptional benefitsand insurance options includingpet insurance.
• Retirementcontributions.
• Holidays & Paid Time Off.

Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at ourBenefits & growthsite at viewmoreopportunitiesto become a #MiracleMakervisitour career site at is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexualorientationand gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

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HIRING SCAM ALERT

Recently individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from thesescamartists please be aware that:

• Maravai LifeSciences will never interview a candidate over RingCentral similar messaging apps or social media (e.g. Telegram Google Hangouts WhatsApp Facebook Messenger etc.)
• Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences please reach out to us directly at . Ifyoubelieve you have been a victim of fraud you can report this activity at:.