IT Support Engineer (Hybrid)
Job Location:
Henderson, NV - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
A day in the life of an IT Support Engineer at MetLife Legal Plans: Hybrid role 3 days a week in office. 9 am to 6 pm PST Monday thru Friday.
Our IT Support Engineer is responsible for providing day-to-day technical support for business issues and requests solving complex IT issues and providing in-office support coverage. They are also responsible for the administration of our Microsoft 365 environment with an emphasis on Teams Entra Intune CoPilot and Power Automate. The IT Support Engineer will be responsible for documenting work in tickets drafting solutions and SOPs to enhance team productivity and manage their projects effectively. This role will also share a responsibility for managing employee Onboardings Offboardings and Role Changes to ensure all IT work is completed correctly and in a timely manner.
The IT Support Engineer will also work closely with the broader IT Operations and Security Engineering teams to analyze data to identify issues create and successfully implement solutions and automate workflows to increase operational efficiency. Our IT Support Engineers possess a passion for technology excel at working at a fast pace have excellent problem-solving skills a customer-focused mindset and enjoy creating innovative solutions for our staff.
Responsibilities (Essential Duties and Responsibilities)
- Day to day administration of MLPsM365 environment
- Provide technical support to users via phone Microsoft Teams email or in-person
- Troubleshoot hardware and software issues diagnose problems and provide effective solutions
- Oversee New Hire Onboarding employee offboarding and role changes.
- Prepare deploy maintain and lifecycle hardware in the office and given to users
- Maintain an inventory of hardware and software assets at various work locations
- Provide technology training to users on how to use common applications systems and services
- Assist with the development implementation and deployment of software and system updates
- Create publish and maintain knowledge articles and self-help guides
- Collaborate with other IT Operations and Technology Engineering team members to resolve complexissues and complete projects
- Promote innovative solutions to internal clients regarding Microsoft Productivity offerings
- Take ownership of issues and requests through resolution or escalation.
- Other duties as assigned.
- Associates Degree in Computer Science Information Technology or related field; Certifications (CompTIA A Microsoft Certified Professional etc.)
- 2 years IT Support experience including Service Desk support
- Microsoft 365 Administrative Center experience
- Advanced experience of Microsoft CoPilot and Power Automate platforms developing automated and user-facing solutions
- Strong proficiency with Windows systems
- Experience with Linux/Mac systems
- Understanding of network concepts technologies and troubleshooting methodologies
- Excellent communication skills both verbal and written
- Ability to multitask and prioritize effectively in a fast-paced environment
- Customer-focused attitude and strong problem-solving skills
Preferred Qualifications:
- Bachelors degree in Computer Science Information Technology or related field
- 3-5 years IT experience including Service Desk support
- Configuration and maintenance of policies settings and packages within the Microsoft 365 ecosystem
- Advanced experience managing identities and endpoints in Entra and Intune
- Experience overseeing Service Desk operations including onboarding and offboarding internal employees
- ITIL experience using a modern Service Desk ticketing tool (FreshService or similar)
Travel:
- Up to 10% travel may be required for this role.
Who We Are:
MetLife Legal Plans is the countrys largest provider of legal voluntary benefits. We have more than 40 years of experience in employee legal services and are committed to providing excellent care to our plan members sponsors and 18000 attorneys.
We are trusted by nearly 7 million families and more than 200 Fortune 500 companies who offer our service as an employee benefit.
Its an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger move faster and use creativity and technology to build products people love.
MLPs Core 4:
- Putcustomersfirst
- BetheBest
- Makethingseasier
- Succeed together
Anticipated application close date is 10/ job was posted on 9/30 and is expected to close within 5 days from the posting date.
Benefits snapshot.
Dental and Vision Insurance
401(k) plan with company contribution and free access to financial advisors
Generous Paid Time Off (PTO) program with 23-39 days annually based on years of service plus prorated PTO for new hires*
Free Aura Identity Theft & Fraud Protection
Free access to the MetLife Legal Plans benefit
Company-paid Short- and Long-Term Disability
Corporate discounts
Market-competitive salaries with annual bonus eligibility
Nine company-paid holidays
Paid parental leave
Parking or RTA subsidy for Cleveland employees
Pet Insurance
Tuition Reimbursement Program
Voluntary Accident and Critical Illness Insurance
Volunteer Day
Robust Employee Assistance Program (EAP)
Financial wellness tools education and coaching
*PTO is prorated during an employees first year of employment based on their hire date. Employees hired in the first quarter of the year receive 18 days of PTO those hired in the second quarter receive 16 days employees hired in the third quarter receive 9 days and those hired in the fourth quarter receive 7 days. PTO is awarded at the time of hire and then moves to the standard annual accrual schedule beginning January 1 of the following year
Note:This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbent will possess the skills aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at-will relationship.
MetLife Legal Plans is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law (protected characteristics).
If you need an accommodation due to a disability please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
9am to 6pm PST Monday through Friday
Required Experience:
IC
