IT Support Engineer

WHAT WERE BUILDING

71% of our planet is covered by water. We want everyone to make the most of it.

At Seakeeper we use advanced technology to solve one of boatings biggest challenges: motion. From our industry-leading gyrostabilizers that eliminate boat roll to Seakeeper Rides real-time vessel attitude control system our products are transforming how people experience life on the water. Our mission is to create products that transform the boating experience while building an organization that employees want to work for customers want to buy from and vendors want to partner with. Were ambitious fast-moving and constantly looking for better ways to serve our customers and each other.

WHY YOULL LOVE THIS ROLE

• Impact This is one of the most visible technology roles at Seakeeper. Youll sit at the point where the whole company meets technology supporting colleagues across departments and sites while helping shape how IT support is delivered as the function continues to grow.
• Ownership You wont just work a queue handed to you. Youll have real ownership the opportunity to improve systems and processes and the potential to grow into deeper infrastructure security or systems engineering work over your time here.

HOW WE WORK

At Seakeeper were looking for people who are excited to build learn and make an impact. We want people who are looking for more than just a job. Youll thrive here if you:

• See challenges as opportunities to grow.
• Take ownership and act with accountability.
• Value direct honest communication and actively seek feedback.
• Build trust through transparency consistency and follow-through.
• Believe great ideas can come from anywhere and that teamwork drives the best outcomes.
• Lead with integrity respect and a commitment to doing whats right.
• Want to be part of a company that is continuously innovating evolving and raising the bar for itself and the industry.

WHAT YOULL DO

Every day looks a little different and we arent going to bore you with every little thing youll be responsible for on a daily basis (we will get into that throughout the interview process!) But here is a taste of the things youll spend most of your time and energy on.

• Deliver exceptional technology support for employees across multiple locations.
• Own the lifecycle of laptops mobile devices and other end-user technology.
• Administer user accounts access permissions and employee onboarding and offboarding.
• Maintain a secure compliant and reliable endpoint environment.
• Enable seamless collaboration through workplace and meeting room technology.
• Partner with infrastructure network security and business systems teams to solve problems and improve services.
• Drive continuous improvement through root-cause analysis process optimization and knowledge sharing.
• Support the technology that powers both office teams and manufacturing operations.

WHAT YOULL BRING

Education

• Associate degree in Information Technology or a related field with 5 years of hands-on IT support experience or a minimum of 7 years of progressive hands-on IT support experience or equivalent combination.

Experience

• 5 years supporting end users directly in a business environment with ownership of incidents from intake through resolution.
• 2 years of hands-on ownership of a service management platform or endpoint management estate.
• Hands-on experience with modern endpoint management platforms including deployment compliance enrollment application deployment and remote device control.
• Experience administering a service management platform including request catalogs classification routing priority definitions and workflow configuration.
• Working knowledge of ITIL service management practices including incident request problem and change management.
• Experience with account provisioning and deprovisioning including verified offboarding.
• Experience with hardware deployment imaging asset management warranty RMA activity meeting room technology and user-facing documentation.

Programs Platforms & Technical Languages

• Strong Windows endpoint troubleshooting support and configuration experience.
• Working knowledge of Microsoft 365 and cloud identity administration including accounts licenses groups mailboxes Exchange Online Teams SharePoint and OneDrive.
• Networking fundamentals including DNS DHCP VPN wired and wireless connectivity printing and end-user network troubleshooting.

Physical Abilities

• Ability to lift and move technology equipment up to 50 pounds.
• Work in office warehouse and manufacturing environments; bend kneel crouch and reach while installing or troubleshooting equipment.
• Travel occasionally to support business needs.

Bonus Points If You Check These Boxes

• ITIL 4 Foundation certification or equivalent applied service management experience.
• CompTIA A Network Security Microsoft MD-102 MS-102 AZ-104 or another relevant technical certification.
• Experience contributing to major incident response and post-incident reviews.
• Manufacturing shop-floor or warehouse support experience including scanning and labeling equipment ruggedized devices and production terminals.
• MacOS and iOS support experience in a managed environment.
• Exposure to endpoint security tooling vulnerability management endpoint detection and response and patch compliance reporting.
• Familiarity with enterprise network and firewall equipment.
• PowerShell or other scripting experience for automating repetitive administrative work.
• Experience supporting colleagues across multiple sites countries or time zones.
• Experience in a fast-moving environment where priorities change frequently.

WHERE YOULL WORK

• This position is on-site and based at our Fort Myers FL location.
• Youll be the on-site presence at your location and a remote support resource for our other sites including our Leesport PA facility and for colleagues working remotely.
• Youll support colleagues globally including European locations which may occasionally require an early start to align with European time zones.
• Some work may fall outside standard hours including site cutovers urgent offboarding and business-critical incidents.
• Up to 10% travel to other Seakeeper locations is possible.

WHO YOULL WORK WITH

Youll join our Infrastructure & Security team part of Seakeepers Business Technology organization and report to our Head of Infrastructure & Security. Youll work closely with network and systems engineers security and cloud teammates the Enterprise Systems team and Software Engineering partners.

WHAT YOULL GET

We believe great work and dedication should be rewarded. This role offers competitive compensation based on your experience skills and qualifications plus benefits designed to support you at work and outside of it.

• Universal Long-Term Incentive Program Everyone participates in our Growth & Tenure Bonus Program (GTP). In addition to competitive pay youll share in the value you help create reinforcing the team-first owner-minded culture were building together.
• Semi-Annual Bonuses When Seakeeper grows you do too. To celebrate our mid-year and year-end progress all employees are eligible to receive bonuses tied to company growth and their tenue.
• Performance-Based Annual Increases Annual increases arent one-size-fits-all. If you work hard deliver results and make an impact youll see that reflected in your merit increase you control your destiny.
• Paid Time Off In addition to paid holidays youll receive at least three weeks of paid time off with additional PTO added annually as your tenure grows.
• 401(k) Contribution Whether or not you contribute to your 401(k) Seakeeper contributes 3% of your base wages to your account.
• Health Benefits We offer medical dental and vision coverage to support you and your family plus company-paid life and disability coverage for added peace of mind. Youll also have access to voluntary benefits for a wide range of needs including pet insurance for your furry friends.
• Educational Support We support your continued growth through tuition reimbursement options and job-related learning opportunities.

WHO WE ARE

At Seakeeper were a team of innovators problem-solvers builders and doers who are united by a shared belief: great things happen when talented people work hard toward a common goal. As the global leader in marine motion control weve built our success by bringing together curious driven people who challenge each other support each other and are always looking for a better way forward.

Our culture is built on growth integrity accountability teamwork transparency and open communication. We trust our people to take ownership make decisions and contribute ideas that move the business forward. We care deeply about results but we care just as much about how we achieve them. We give candid feedback celebrate wins together and help each other grow.

Theres something uniquely rewarding about working alongside smart motivated people who are all pulling in the same direction. We set high standards move quickly and challenge each other to do our best work but we never lose sight of the fact that were one team. Simply put: No jerks allowed.

If youre looking for meaningful work talented teammates and the opportunity to make a real impact while building something special together youll fit right in.

THE LEGAL PART

Seakeeper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information veteran status or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation for any part of the application or interview process please contact. This posting describes the general nature of the role and is not an exhaustive list of duties responsibilities or qualifications. It is not an offer or contract of employment and it does not change the at will nature of employment at Seakeeper. Seakeeper does not accept unsolicited resumes from staffing agencies or search firms. Any unsolicited resume submitted without a signed agreement will become the property of Seakeeper and no fee will be owed.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire. Seakeeper participates in E-Verify and will provide the federal government with your Form I-9 information to confirm whether you are authorized to work in the U.S. as a part of the hiring process.

Required Experience:

Junior IC