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IT Support Engineer, Corporate

Everlywell

Job Location:

Austin, TX - USA

Monthly Salary: Not provided by the employer

Posted: 6 October 2026 (2 days ago)

Application Deadline: 3 January 2027

Vacancies: 1 Vacancy

Job Summary

Everlywell is a digital health company pioneering the next generation of biomarker intelligencecombining AI-powered technology with human insight to deliver personalized actionable health answers. We transform complex biomarker data into life-changing insightsseamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens.

Over the past decade Everlywell has delivered close to 1 billion personalized health insights transforming care for 60 million people and powering hundreds of enterprise 2025 an estimated 1 in 94 U.S. adults received an Everlywell test solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale were breaking down barriers closing care gaps and unlocking a more connected healthcare experience that is smarter faster and more personalized.

Were looking for a polished service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch high-reliability support for our executive team.

Youll be responsible for ensuring a seamless experience across devices AV systems collaboration tools and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch youll be the local face of ITproactive calm under pressure and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace Jamf Okta Zoom) with the finesse required to support C-suite leaders and sensitive environments. Were a mission-driven company operating in a HIPAA-regulated space so attention to detail and discretion are essential. This role may require occasional travel within the US.

What Youll Do:

Administer and support Google Workspace Zoom Slack and other core SaaS tools including user provisioning and access management.
Deliver in-person support at our Austin office resolving hardware software and connectivity issues with professionalism and empathy.
Provide executive-level support ensuring devices meetings travel tech and day-to-day systems are reliable secure and responsive.
Set up configure and maintain employee laptops (primarily macOS) ensuring compliance through tools like Jamf or similar MDM platforms.
Support and maintain AV systems and Zoom Rooms for hybrid meetings events and executive communications.
Manage onboarding and offboarding tasks including equipment provisioning account setup and welcome orientation.
Triage and resolve IT tickets via help desk systems Slack Zoom and emailprioritizing clarity speed and accountability.
Collaborate with IT and Security on automation process improvements and internal documentation to enhance the employee tech experience.
Automate repetitive processes to ensure fast accurate and secure end user support with minimal human interaction where appropriate.
Ensure all support activities comply with HIPAA SOC 2 HITRUST and internal security standards.

What Were Looking For:

35 years of experience in IT systems support preferably in a SaaS or fast-paced hybrid environment.
Strong knowledge of macOS and Apple hardware troubleshooting.
An ability to quickly troubleshoot both wireless and wired networking issues.
Experience with Google Workspace Zoom and cloud-based collaboration tools.
Hands-on experience supporting AV equipment and Zoom Room configurations.
Familiarity with Jamf or other Apple device management tools.
Impeccable customer service and communication skillsespecially when working with senior leaders.
Strong organizational and prioritization abilities; able to work independently with minimal supervision often with competing priorities.
Clear understanding of IT operations within security-conscious environments (HIPAA SOC 2 HITRUST).
A strong service-oriented mindset with a friendly attitude and a genuine desire to help.

Bonus Points For:

Experience with Okta Auth0 or other identity platforms.
Familiarity with AWS infrastructure or other cloud admin responsibilities.
Hands-on knowledge of Jira and Confluence.
Scripting or automation experience (e.g. Bash Python or AppleScript).
Exposure to endpoint detection compliance tooling and IT auditing best practices.

Why Youll Love Working Here:

Mission-driven company improving access to healthcare
Fast-moving startup environment with enterprise-level backing
Open vacation policy (for salaried team members)
Employee discounts and paid parental leave
Comprehensive health benefits and 401(k)
Supportive people-first IT culture with a security mindset

If youre someone who thrives in both high-stakes environments and everyday tech troubleshootingwho can support a C-suite one moment and automate a workflow the nextwed love to meet you.

Security Notice: Everlywell never requests fees payment or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @ or @. To ensure your application is secure always apply directly through our official careers page at may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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