IT Support Engineer (Contract)

Role Description

Harmonic is looking for an IT Support Engineer (contract) to join our global IT team and provide hands-on technical support across endpoint management identity and deployment for our US operations. This role is critical to maintaining service continuity across our distributed US teams and HQ.

Youll be the primary point of contact for endpoint and identity issues during US business hours working closely with our global IT Security and Infrastructure teams based in Europe and Ukraine.

Location

On-site This position will be based in San Jose CA

What you will be doing:

• Administer and troubleshoot Microsoft Intune for macOS and Windows device management including enrollment compliance policies

• Manage user identity and access (SSO MFA provisioning security groups) and Active Directory (on-prem and Entra ID hybrid environments)

• Administer Conf call solution for the organization (licensing meeting/webinar settings room systems Scheduler)

• Manage hardware procurement and deployment through the PC HW vendor portal : quote tracking order status warranty and asset lifecycle

• Provide on-site technical support at our Milpitas JIT facility including hands-on hardware troubleshooting and deployment

• Act as the primary US-timezone escalation point for IT incidents coordinating with our EMEA and Kyiv-based teams for handoff and continuity

• Support onboarding/offboarding processes ensuring devices are properly enrolled secured and compliant before being handed to end users

• Document recurring issues and contribute to internal knowledge base / runbooks

What you should have:

• 5 years in an IT systems administration or endpoint engineering role

• Hands-on experience with Microsoft Intune (device enrollment compliance configuration profiles)

• Working knowledge of IDP administration (SSO MFA provisioning)

• Solid understanding of Active Directory

• Experience administering Zoom at an organizational level

• Familiarity with the HW PC / Mac purchase (quotes orders warranty/asset management) and hardware deployment processes

• Comfortable working independently across time zones with a distributed international team

• Based in San Jose / California

• Experience with endpoint security tools (e.g. Cortex XDR OpenText backup/DLP agents)

• Basic PowerShell or Microsoft Graph API scripting for automation

• Apple Business Manager (ABM) device enrollment experience

• ITIL or similar service management framework familiarity

• Prior experience supporting a company through M&A divestiture or multi-entity IT environments

Pay & Benefits

For this role the estimated base salary range is between $30/hr - $45/hr. The actual base salary will vary based on various factors including market location and individual qualifications objectively assessed during the interview process.

Diversity Equality and Inclusion at Harmonic Inc

At Harmonic we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together we achieve excellence through creativity and innovation build relationshipsbased on integrity and mutual respect and deliver the highest quality in every aspect of our business for the benefit of our employees business partners and shareholders.

Additional Equal Opportunity statement

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless ofgender race color national origin ancestry citizenship religion age physical or mental disability medical condition genetic information pregnancy sexual orientation gender identity or gender expression veteran status or marital status or any other characteristic protected by federal state or local addition we will provide reasonable accommodations for qualified individuals with disabilities. Additionally we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position please contact

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