IT Support Eng Manager, Global RAD Operations

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. If you would like to help us build the place to find and buy anything online this is your chance to make history and be involved in growing our business by leading and supporting IT engineering at a global scale. The Global RAD Operations (GRO) within Tech Supply Chain is growing globally to improve our responsiveness to our customers.

Tech Supply Chain manages all IT infrastructure and end-user equipment deployed across Amazons network globally. The team is responsible for providing end-to-end solutions that power the physical fulfillment of our customers orders including management of new site launches across the globe that directly support shipping packages to millions of customers. Rapid Asset Deployment (RAD) is the physical warehouse network that fulfills these orders handling the hands-on preparation deployment and recovery of IT equipment at scale.

This is a technical leadership role that owns IT/Support engineering across the RAD network. The leader is responsible for engineering standardized network stack build provisioning and lifecycle processes for all IT products requiring value-added services in RAD including scanners network stacks vending and new device types. The role leads a team of IT Engineers globally and partners daily with Operations Process Engineering Program Management and Supply Chain Solutions.

Key job responsibilities
- Own hardware build and provisioning engineering for all products requiring value-added services in RAD (scanners network stacks vending etc.) including standardized SOPs bills of materials and QA processes.
- Engineer and maintain per-device-class RMA triage diagnostic repair and refurbishment procedures that Operations executes across the network.
- Own data sanitization procedures (Clear/Purge/Destroy) including auditable end-of-life disposition workflows.
- Drive automation for IT processes QA provisioning imaging reporting and RMA workflows via scripting (Python PowerShell Bash) and platform tooling.
- Define and maintain production-ready network stack build and provisioning procedures that enable operational workforce execution.
- Partner with Product & Tech on new-product introduction requirements and certification for incoming device types.
- Establish engineering standards shared tooling libraries and a defined release cadence for automation deliverables.
- Own technical competency development for the engineering team including skills matrices and growth paths within the Support Engineering job family.

- 5 years of managing with a track record of success experience
- Experience in engineering teams management in a fast-paced operations environment
- Experience managing IT environments on behalf of customers

- Bachelors degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field
- Experience driving projects to improve operations and support-related processes
- Experience handling large enterprise technical customer escalations
- Experience in AWS services
- Experience in project and program management and delivering key business outcomes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 135700.00 - 183600.00 USD annually