IT Support Coordinator, YSG HQ

Summary:
Yorktown Systems Group is seeking an IT Support Coordinator to join our team. This non-exempt/hourly role serves as the first point of contact for employee technical support and plays a key role in maintaining day-to-day IT operations.

This is an excellent opportunity for an early-career IT professional (minimum 1 year experience) who enjoys problem-solving delivering strong customer service and building foundational skills in Microsoft 365 endpoint management and enterprise IT environments.

What We Offer:

• Opportunity to grow
• Hands-on experience with modern Microsoft cloud technologies
• Collaborative team environment
• Competitive salary and benefits package

Why Join Yorktown Systems Group
At Yorktown we are committed to delivering reliable secure and efficient IT services that enable our workforce to succeed. Youll be part of a team that values accountability continuous improvement and professional growth.

Responsibilities:

End User Support

• Provide Tier 1 technical support via ticketing system phone and in-person support
• Troubleshoot issues related to:
  • Windows 10/11
  • Microsoft 365 applications
  • User accounts access and MFA
• Document track and resolve support requests in accordance with service expectations
• Escalate complex issues to senior IT staff as needed

Endpoint & Device Support

• Deploy and configure user devices using standard provisioning processes
• Perform device setup reimaging and hardware troubleshooting
• Support lifecycle management activities including replacements and upgrades
• Maintain accurate inventory of IT equipment and peripherals

User Account Administration

• Support onboarding and offboarding processes
• Manage user accounts group memberships and license assignments
• Process access requests in alignment with established procedures

Mobile Device Support

• Assist with setup and support of company-issued mobile devices
• Support mobile device enrollment and basic troubleshooting
• Maintain device inventory records

IT Operations Support

• Assist with equipment receiving tagging and deployment
• Perform routine software installations and updates
• Maintain documentation and contribute to knowledge base resources
• Support continuous improvement of IT processes and user experience

Required Qualifications:

• Minimum 1 year of experience in an IT support or help desk environment and a high school degree or equivalent.
• Working knowledge of:
  • Windows operating systems (10/11)
  • Microsoft 365 applications
  • Basic user account management (Active Directory or Entra ID)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Desired Qualifications:

• Experience with Microsoft Intune or device management tools
• Familiarity with Microsoft Entra ID
• Experience deploying or supporting end-user devices
• CompTIA A Security or similar certification (or in progress)
• Exposure to cloud-based environments (Azure Microsoft 365)