IT Support and Operations Specialist

The work we do matters!

Hiring Agency:

Military - Agency 31

Location:

Lincoln NE

Hiring Rate:

$25.785

Job Posting:

JR2026- IT Support and Operations Specialist (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

0

Job Description:

Location: Distance Learning Joint Force Headquarters 2433 NW 24th Lincoln NE

Job Duties:

Hardware and Software Support:
Installs configures tests maintains repairs and upgrades computer hardware peripherals operating systems and software applications.
Determines hardware and software configuration requirements based on client and operational needs and develops or coordinates installation plans schedules floor plans and contingency measures.
Diagnoses and resolves hardware software and computer operations issues; customizes software settings and supports users with limited virtual machine and content management system needs.
Evaluates the operational impact of new hardware and software products before implementation and monitors computer operations software following deployment.
Develops tests implements and maintains operations software programs and related report distribution forms and archival processes.
Provides technical assistance and guidance to agency staff coworkers and customers regarding the installation and operation of new existing or upgraded hardware and software products.
Schedules and coordinates customer training on the proper use and operation of new existing or upgraded hardware and software products.
Performs site inspections and preventive maintenance to identify equipment or configuration issues.
Maintains user accounts identifiers permissions and authorizations in accordance with applicable federal and state requirements.
Monitors system performance and distributes or manages client software through the network.

Problem and Change Management:
Documents operational problems incidents service activities and configuration changes in the appropriate problem work and change management systems.
Researches and resolves operational problem management and change management issues and prepares supporting documentation.

General:
Provides on-call and after-hours technical support when required.
Consults with clients on technical issues and serves as a liaison among agency staff State Network personnel contractors vendors and customers regarding available requested and delivered services.
Collects analyzes and summarizes system operations data and prepares technical documentation project status reports and other records supporting automation activities.
Plans and prioritizes daily work independently and may assign coordinate mentor lead or review the work of other technical or analyst employees agency staff or contractors.
Participates in planning problem determination and resolution activities and provides the technical interface between operations personnel and clients.
Maintains adequate inventories of network and system equipment materials and supplies.
Coordinates the pickup delivery receipt and acceptance of vendor-provided equipment materials and supplies.
Maintains technical proficiency through training workshops conferences professional literature and collaboration with peers and technical experts; shares relevant information and best practices with others.

Starting hourly pay rate is $25.218.

Requirements / Qualifications:

Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis or post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Other: Background/motor vehicle check will be required. Must have a valid drivers license.

Knowledge Skills and Abilities

Knowledge of network planning design and evaluation.

Skill in developing and implementing solutions to problems; operations analysis; identification of key causes; and system evaluation

Ability to communicate information to other electronically telephonically on paper and in person; read understand and listen to communications from others.

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The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.