IT Support and Deployment Technician

NorthStar Energy Solutions a Quanta Services Inc. (NYSE:PWR) company is headquartered in Grand Prairie TX and operates across the Central Southwest part of the United States. We are leaders specializing in transmission lines distribution lines substation construction foundations storm damage repairs and electrical contracting.

Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence recognizing each team members unique contributions. Were at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

NorthStar Energy Solutions is looking for a hands-on IT Computer Specialist to support the full lifecycle of employee technology. This role is critical to provisioning accounts and endpoints deploying and supporting hardware and software resolving workstation and basic network connectivity issues assisting office and remote field employees and ensuring company devices are accurately tracked recovered and securely retired.

• Provision new-hire accounts Active Directory profiles group memberships and approved access based on onboarding requests.
• Enroll and configure company-managed devices in Microsoft Intune; deploy required applications and policies; and resolve enrollment access or compliance issues.
• Order receive inventory configure and deploy laptops iPhones iPads hotspots peripherals and accessories.
• Purchase assign renew and track approved software licenses while maintaining accurate licensing records.
• Set up and support employee workstations including computers monitors docking stations printers phones and related equipment.
• Diagnose and resolve hardware software operating system authentication printing connectivity and peripheral issues.
• Respond to service calls from office-based and remote field employees involving laptops iPhones iPads hotspots Starlink systems and related accessories providing remote or in-person technical assistance.
• Troubleshoot basic network connectivity issues involving Wi-Fi Ethernet VPN access IP addressing hotspots and Starlink service.
• Create update and close IT service tickets with clear troubleshooting steps status updates and resolution notes.
• Escalate advanced network server security application or vendor-related issues to the appropriate resource.
• Maintain accurate asset records including serial numbers assignments inventory status warranties repairs replacements and returns.
• Collect devices and accessories during employee offboarding remove assignments and document returned or missing equipment.
• Securely wipe repurpose retire or prepare devices for approved disposal in accordance with company procedures.

• Associate degree in Information Technology or a related field preferred; up to four years of relevant experience in desktop support help desk field support endpoint deployment or a related IT role may be accepted in place of the degree. An equivalent combination of education and experience may be considered.
• Working knowledge of Active Directory Microsoft Intune Microsoft 365 Windows mobile device administration and endpoint lifecycle management.
• Basic networking experience including troubleshooting Wi-Fi Ethernet VPN IP addressing hotspots and Starlink connectivity for remote field locations.
• Experience configuring laptops mobile devices printers docking stations and common workstation peripherals.
• Commitment to self-directed learning and professional development with working knowledge of Microsoft SharePoint and Power Apps.
• Strong troubleshooting documentation customer service communication and time-management skills.
• Ability to prioritize multiple service requests and provide reliable support to employees at office and field locations.
• Ability to collaborate effectively with Computer Specialists and other IT team members.

As a NorthStar Energy Solutions employee we offer a wide range of benefits to meet your needs.

• 401(k) with immediate matching and vesting
• Comprehensive medical dental and vision benefits
• Your choice of PPO HSA or FSA
• Short-term and long-term disability benefits
• Employee discounts on consumer goods

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.

We are an Equal Opportunity Employer including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.