IT Support Analyst (Hybrid)

IT Support Analyst (Hybrid)

Locations: Plymouth MN

Make an Impact. Solve Problems. Grow With Us.

North Country Business Products (NCBP) is looking for an IT Support Analyst to join our team! In this role youll be the go-to resource for troubleshooting and resolving hardware and software issues while delivering the friendly professional service our clients count on.

Youll work directly with clients to assess technical issues identify solutions and see each support request through to resolution. If youre someone who enjoys solving problems working with technology and helping people wed love to hear from you!

Who We Are 100% Employee-Owned

When you join our company youre more than an employee. Youre an associate and contribute to NCBPs ownership culture which means that you share in the value of our profits and our success!

Who You Are

Youre a self-motivated organized problem solver who can stay focused while managing multiple tasks. You know how to communicate technical information clearly enjoy helping others and can work independently while also being a strong team player.

Were looking for someone who is willing to learn and excited to grow their technical skills.

What Youll Do

• Provide friendly professional and timely technical support to Point of Sale clients.
• Troubleshoot assess and resolve a variety of hardware and software issues.
• Keep clients informed with timely updates on service requests progress and resolution plans.
• Install and configure software including remote technician tools antivirus software POS applications and Change of Service (COS) updates.
• Research client information service history and internal/external resources to identify and implement effective solutions.
• Prioritize incoming support requests and work efficiently to resolve issues.
• Collaborate with internal teams and external vendors to troubleshoot and resolve technical issues.

What Were Looking For

• A minimum of a two-year technical degree or equivalent hands-on experience.
• Experience in POS IT support hospitality grocery or retailis strongly preferred.
• Working knowledge of computers hardware and software troubleshooting.
• Experience with network connectivity and related software is a plus.
• Proficiency with Microsoft Office and Outlook.
• Strong verbal written and listening communication skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Why North Country

Industry Leader Since 1948 - 75 years serving grocery convenience and hospitality industries
True Ownership - After 6 months become an associate-owner through our ESOP and share in company success
Career Growth - From technical roles to leadership positions with unlimited advancement potential

Ready to Own Your Career

Join North Country where your problem-solving skills dont just fix systemsthey build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.

North Country Business Products - Where Technology Meets Ownership