IT Support Administrator

What Impact Youll Have:

We are seeking a dedicated (onsite) IT Support Administrator to join our team. This role involves providing critical support at Tysons Corner and Dulles VA location. The successful candidate will ensure the smooth operation of our IT infrastructure.

What Youll Be Owning:

• Support Management: Respond to and manage incoming support requests via phone email or ticketing system.
• Technical Support: Provide comprehensive support for hardware and network issues ranging from basic to advanced levels.
• Documentation: Document solutions and update knowledge base articles to enhance support resources.
• Entra ID Management: Manage account permission and security settings.
• Enterprise Applications: Manage and support enterprise applications and systems
• Device Management: Oversee Intune device management including configuration and deployment of laptops and peripherals for new hires.
• Onboarding: Conduct onboarding sessions and brief reviews with new hires

What You Must Have:

• Clearable US Citizenship Required
• Must be willing to work onsite position will be onsite at our corporate headquarters in Dulles VA & Tysons VA.
• Technical Expertise: In-depth knowledge of operating systems networking and software applications.
• Service Desk Experience: Experience working on IT service desks and with IT ticketing systems.
• OS Support: Knowledge of supporting Windows and macOS issues both hardware and software levels
• At least 1-2 years of experience in service desk helpdesk or IT support experience

What Would Be Nice to Have:

• Microsoft 365/Entra: Proficiency in troubleshooting and supporting Microsoft 365 and Microsoft Entra
• Mobile Device Management: Knowledge of mobile device management (MDM) solutions
• Applicable professional qualification such as Microsoft Certified Solutions Associate (MCSA) CompTIA A Security etc.
• Demonstrable experience in successfully supporting Microsoft 365 products
• Demonstrable experience in successfully administering SharePoint sites
• Solid knowledge of best practices in IT administration and system security

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity not just resources. We deliver mission and technical expertise to outpace our adversaries. Were purpose-built to tackle the most entrenched systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defenseincluding the ones still being explored. Our growing capabilities create complementary advantages giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented every day of our lives.

At GRVTY we believe that when our employees thrive our company thrives. Thats why we offer a comprehensive and competitive benefits package designed to support your well-being growth and work-life balance.

Robust health plan including medical dental and vision

Health Savings Account with company contribution

Annual Paid Time Off and Paid Holidays

Paid Parental Leave

401k with generous company match

Training and Development Opportunities

Award Programs

Variety of Company Sponsored Events

EEO Statement

GRVTY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should emailor call with requested details. A member of the HR team will respond to your request within 2 business days.

Know Your Rights: Workplace Discrimination is Illegal ()

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.