IT Supervisor

We offer expert electrical and low voltage contracting services to Greater Bostons commercial institutional life-sciences hospitality and retail markets. We leverage VDC green building techniques integrated project delivery and lean construction methods that help improve efficiency and enhance client operations.

About Us

Gaston Electrical is a wholly owned subsidiary of EMCOR Group Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services including planning consulting and operations and maintenance. Since 1934 Gaston Electrical a union contractor has provided expert electrical and low voltage contracting services to the commercial institutional life-sciences hospitality and retail markets in New England. Our company leadership and skilled electricians build trust through best-in-class services quality workmanship safety practices and reliability.

Overview

The Information Technology (IT) Supervisor provides hands-on supervision daily support administration maintenance and continuous improvement of the Companys technology systems. This role serves as a primary technical resource and coordinates day-to-day IT activities to ensure employees have reliable secure and effective technology tools to perform their work.

The IT Supervisor works closely with the CFO Corporate IT third-party IT partners vendors and internal departments to support technology operations troubleshoot issues implement approved projects maintain cybersecurity practices and improve the overall technology support experience across the organization.

This position requires strong technical judgment customer service confidentiality and the ability to prioritize support needs while maintaining compliance with Company and Corporate IT standards.

Day-to-Day IT Operations

Serve as the escalation point of contact for complex employee technology support and troubleshooting.

Coordinate prioritize and assign daily IT support requests escalations and system issues to the IT support technician.

Install configure maintain and support computers laptops mobile devices printers software and peripheral equipment as needed.

Oversee and provide support of onboarding job changes and offboarding activities related to hardware software user accounts and access permissions.

Maintain timely communication with employees and leadership regarding technology issues outages and support status.

Systems Infrastructure & Security

Administer and support Microsoft 365 email collaboration tools mobile devices endpoint devices and other business technology platforms.

Support network infrastructure servers cloud services backups communication systems and related business technology resources.

Implement and maintain network security practices as established by Company and Corporate IT policy.

Assist with cybersecurity tools endpoint protection patching monitoring and remediation activities.

Maintain backup disaster recovery and business continuity documentation and assist with related testing and updates.

Oversee and maintain accurate IT asset inventories assigned equipment records software licensing information and support documentation.

Supervision Coordination & Vendor Support

Provide work direction coaching and technical guidance to the IT support technician or third-party support partners.

Coordinate the work of outside IT providers vendors and Corporate IT resources to resolve issues and complete approved projects.

Monitor vendor responsiveness and service quality; escalate concerns to the CFO as needed.

Support the evaluation of technology solutions service needs equipment purchases and vendor recommendations.

Assist with department planning by identifying recurring issues technology gaps equipment needs and process improvement opportunities.

Projects & Continuous Improvement

Lead or support approved IT projects system upgrades hardware deployments software implementations and process improvements.

Recommend practical solutions that improve employee productivity system reliability cybersecurity and overall technology performance.

Work with department leaders to understand operational needs and identify technology support requirements.

Support annual technology planning and budgeting by providing input on hardware software service and infrastructure needs.

Compliance Documentation & Training

Ensure activities align with Company policies Corporate IT standards data security requirements and applicable procedures.

Maintain confidentiality of Company employee financial operational and technology-related information.

Prepare and maintain IT procedures knowledge base materials system documentation inventories and support records.

Communicate and reinforce IT and cybersecurity best practices with employees.

Support compliance with Corporate Records Retention Policies and other applicable technology-related requirements.

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associates or Bachelors degree in Computer Science Information Technology Business Telecommunications or a related field; or equivalent experience and training.
• Five (5) or more years of progressive IT support systems administration infrastructure or technology operations experience.
• Experience supporting Microsoft-based enterprise environments including user administration endpoint support and collaboration tools.
• Demonstrated ability to independently troubleshoot and resolve complex technical issues.
• Prior experience providing work direction mentoring vendor coordination or technical leadership preferred.

PREFERRED TECHNICAL EXPERIENCE

• Microsoft 365 Administration
• Azure / Entra ID
• Windows Server 2016
• Active Directory Domain Services
• SCCM/ Intune / Autopilot
• Endpoint Detection and Response (EDR)
• Immutable backup and disaster recovery solutions
• Network administration including switches firewalls wireless and VPN support
• Mobile device support for iPhone iPad and Android devices

ATTRIBUTES AND SKILLS

• Strong technical troubleshooting analytical and problem-solving abilities.
• Strong customer service orientation and ability to support employees at all levels of the organization.
• Clear verbal and written communication skills including the ability to explain technical information in practical terms.
• Ability to organize prioritize and follow through on multiple support requests and projects.
• Professionalism confidentiality integrity accountability and sound judgment.
• Ability to provide technical guidance while remaining hands-on and responsive to daily support needs.
• Self-directed proactive and comfortable working with limited supervision.
• Ability to work effectively with Corporate IT vendors field employees office employees and leadership.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit see talk and hear. The employee is regularly required to use hands to finger handle or feel objects tools or controls. The employee is regularly required to walk reach with hands and arms climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

While performing the duties of this job the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations the employee may be required to work outdoors be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high precarious places; dust fumes or airborne particles; toxic or caustic chemicals; outside weather conditions extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

No agencies please.

We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

Please review our Affirmative Action Policy.

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $80000 to $128000

Other Compensation: Bonus eligible