IT Specialist (Sys Admin)

The IT Specialist (Sys Admin) is responsible for installing configuring troubleshooting and maintaining hardware and software to ensure the availability and functionality of the Museums IT systems.

In this position you will:

• Support and maintain the Museums systems consisting of network hardware software applications technology services and devices.
• Using the System Development Lifecycle Process plan for the acquisition installation and support of new systems or modifications to systems.
• Provide customer service and technical assistance to customers on computer and other IT related programs.
• Provide guidance and training to authorized individuals who have access to the Museums Information Technology (IT) systems.
• Serve as COTR for assigned contracts.
• Evaluate contractor performance service levels acceptance of service and products.
• Prepare acquisition materials including but not limited to statements of work (SOWS) sole source justifications cost estimates and other documentation in support of acquisition requests for services.
• Conduct studies or analysis on existing and new systems that encompass one or more areas of IT (security applications LAN/WAN customer support audio/video etc.).
• Work to identify operational improvements and ways on developing and maintaining the enterprise architecture.

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements must be met by the closing date of the announcement.

For information on qualification requirements seeQualification Standards Handbook forGeneral Schedule Positionson OPM website.

Basic Requirements:
For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below.

• Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
• Customer Service- Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Teamwork - Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.

In addition to the basic qualification requirement above:

You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position specialized experience is defined as demonstrated experience maintaining and supporting networked IT systems including associated hardware and software applications or cloud-based systems; diagnosing and resolving issues affecting network connectivity system availability or authentication services;implementing and maintaining system backups disaster recovery procedures and continuity-of-operation capabilities; and proven experience overseeing assigned contracts.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Part-time and/or unpaid experiencerelated to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.