IT Specialist

At Air Products we reimagine whats possible. By tapping into the motivation of our people and our collective experience we create the ideas and innovations that drive us forward. When we come together where every voice is heard and everyone knows they belong and matter we create solutions that launch people into space support lifesaving care in hospitals and enable the construction of groundbreaking world scale production facilities.

Reimagine Whats Possible

Air Products is seeking a highly motivated Plant Applications & Infrastructure Specialist to support the technology systems that enable safe reliable and efficient plant operations. This role serves as the primary point of contact for plant users providing technical support for industrial applications HMI systems end-user computing devices and site technology infrastructure.

The successful candidate will work closely with operations engineering process control and corporate IT teams to ensure the availability and performance of plant technology systems. This position requires a strong customer-service mindset excellent troubleshooting skills and the ability to support both operational technology (OT) and information technology (IT) environments.

• Provide support for plant HMI (Human Machine Interface) systems and operator workstations.
• Troubleshoot and resolve end-user hardware and software issues including desktops laptops peripherals and mobile devices.
• Support conference room audio/visual equipment and collaboration technologies.
• Manage and maintain digital signage systems across the site.
• Provide support for printing services printers multifunction devices and print management solutions.
• Support site communication systems including phones and related infrastructure.
• Maintain and support plant kiosks and shared access terminals.
• Serve as the local point of contact between plant personnel and corporate Digital Technology (DT) teams.
• Coordinate incident resolution and manage escalations with internal and external support providers.
• Assist with deployment configuration and replacement of end-user computing equipment.
• Support software installations upgrades security updates and system maintenance activities.
• Document technical issues resolutions and system changes in accordance with company procedures.
• Participate in technology projects supporting plant operations and business initiatives.
• Ensure compliance with cybersecurity safety and operational standards when supporting plant systems.

• Bachelors degree in Information Technology Computer Science Engineering Technology or a related technical discipline; or equivalent relevant experience.
• 3 years of experience supporting industrial manufacturing plant IT or operational technology environments.
• Experience troubleshooting Windows-based hardware and software systems.
• Experience supporting end-user technologies including laptops desktops printers mobile devices and audiovisual equipment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong customer service orientation and ability to work independently.

Whats In It for You:

At Air Products we foster a culture of inclusion where every voice is heard and everyone feels they belong and matter. Additionally we offer competitive pay and great benefits for our employees.

Check out some of our benefits below!

Affordable medical dental and vision insurance available day one of employment

401(k) retirement savings plan with 100% vested company core and match

Paid vacation holidays and sick time

Paid parental leave

Adoptionassistance

Flexible spending accounts

Life Insurance (AD&D) Supplemental AD&D

Employee Assistance Program (EAP)

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Founded in 1940 Air Products is a world-leading industrial gases company and has a proud history of innovation operational excellence with an unwavering commitment to safety and environmental stewardship. Working together we are taking our passion and diverse backgrounds forward to reimagine whats possible and generate a cleaner future for our customers our communities and the world.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race color religion national origin age citizenship gender marital status pregnancy sexual orientation gender identity and expression disability or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application please e-mail us at General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.