IT Specialist II

Are you the person coworkers call the moment their laptop wont start or their access is locked Do you take ownership of a problem and stick with it until its truly solved not just closed If youre nodding your head we want to speak with you!

Gradient is seeking an IT Specialist to join our team! In this hands-on role youll keep our people connected secure and productive helping advance Gradients mission to make transportation safer.

Key Details:

• Pay: $75400/year
• Location: Clackamas OR Onsite (travel required between Gradients two locations)
• Schedule: MondayFriday; standard business hours (occasional after-hours support as needed)
• Benefits: Medical Dental & Vision Insurance Life Insurance Employee Assistance Program FSA Paid Time Off Paid Holidays Simple IRA w/ Company Match and Professional Development Stipend

Who We Are: Gradient began with a simple idea: transportation runs better and safer with compliance at the core. Family-owned and operated since 1996 we continue to deliver people goods and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry upholding our economy and protecting our communities through lasting trusted partnerships.

We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion:

• Never Settle - There is always a way to improve on today and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team a network and a community we support the safety and success of our staff and clients alike.

To learn more check out our website: You Are: You take ownership of employee problems and follow them through to resolution. You enjoy troubleshooting that requires real investigation rather than guesswork and you know how to make technical information understandable for people with different levels of technical comfort. Youre comfortable moving between hands-on support account administration and documentation and you know when to bring in a specialist rather than push past what youre equipped to handle.

Other qualifications include:

• At least 3 years of progressively responsible end-user IT support experience including Level II troubleshooting
• Hands-on experience supporting Windows workstations and common business applications
• Experience with routine Microsoft 365 user administration (accounts licenses mailboxes groups access)
• Working knowledge of networking fundamentals (TCP/IP Wi-Fi DNS DHCP) sufficient to diagnose and escalate issues
• Understanding of end-user cybersecurity fundamentals (MFA phishing patching least-privilege access)
• Valid drivers license and reliable transportation for travel between Gradient locations
• Ability to pass a background check and drug test (including THC)

What Youll Do: As the IT Specialist youll be the primary onsite technology resource for Gradient employees. Youll troubleshoot everything from workstations to accounts to phones keep our remote Systems Administrator supported with the hands-on work only an onsite person can do and make sure every employee gets clear patient help when something isnt working.

Responsibilities include but are not limited to:

• Serve as the primary point of contact for employee technology questions incidents and service requests diagnosing and resolving Level I and Level II issues.
• Configure and support workstations phones and peripherals for new hires role changes and offboarding.
• Administer routine Microsoft 365 LastPass and third-party application access including password and MFA resets.
• Serve as the onsite hands for Gradients remote Systems Administrator testing inspecting and installing infrastructure equipment under technical direction.
• Maintain accurate IT documentation including asset inventories troubleshooting guides and onboarding/offboarding checklists.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

Required Experience:

Senior IC