IT Site Reliability Contractor (Short-Term, On-Site)

Location: Greater Dayton Ohio (private K-12 school on-site)

Engagement: 2-week contract

Compensation: $20 to $25 per hour depending on experience

Reports to: engineering team (remote) and on-site school IT lead

Apply: Email or apply via Dover

WHY THIS ROLE MATTERS

is in the early innings of a quiet revolution: making world-class 1:1 tutoring available to every student on Earth. Our K-12 product EverTutor is already live in classrooms. The product is good but the boring truth of any pilot is that classrooms are a brutal environment for software: flaky Wi-Fi locked-down devices unpredictable usage patterns. We need someone on the ground who can help audit tech issues and report to the engineering team in our Berkeley office.

ABOUT

is an AI x EdTech company on a mission to make one-on-one world-class learning available to every student on Earth. We just announced a $10M seed round one of the five largest EdTech seed rounds of 2024 backed by GSV Ventures The House Fund Peak XV (Sequoia India) Duolingo and others.

Our debut consumer app PadhAI has coached 200000 learners and in a live showdown claimed National Rank #1 on the 2024 UPSC exam outscoring 1.3M students and even GPT-4o and Claude 3. The achievement was covered by 70 national news outlets across India.

SigIQ was founded in July 2023 by Dr. Karttikeya Mangalam (CEO and AI lead) a Berkeley PhD advised by Jitendra Malik with 40 papers cited 7000 times across UC Berkeley Stanford Meta AI Google AI and IIT Kanpur. He is joined by co-founder Prof. Kurt Keutzer and a world-class team drawn from UC Berkeley Stanford EPFL IIT Bombay and IIT Kanpur.

ABOUT EVERTUTOR

EverTutor is voice-first multimodal AI tutor purpose-built for K-12. It is not a chatbot. Students talk to it it sees their work and it scaffolds them through problems the way a great human tutor would.

The platform includes:

• An interactive AI system that uses a whiteboard to teach students in 8 languages.

• - EverTutor Studio a Canva-like authoring tool for teachers and SMEs.

• - A standards-mastery dashboard with student-level knowledge-graph visualizations.

EverTutor sessions average 25 minutes about 2.5x the industry baseline. The Greater Dayton pilot is a flagship K-12 deployment and you will be the human bridge between what the school sees and what our engineers can act on.

ABOUT THE ROLE

This is a short-term high-impact role ideal for a college student studying computer science IT or a related field who has an interest in site reliability engineering IT support or systems work and who wants real exposure to incident triage in a live production environment.

Your job is to be physically present at the school reproduce the issues in the moment they occur capture clean technical evidence (logs screenshots network traces repro steps) and report them back to our engineering team in a way that enables us to fix them quickly. You will own a clean ticket queue drive issues to closure and write up post-mortems for anything significant. You will also do light proactive work: checking Wi-Fi coverage in problem areas validating that fixes we ship actually hold up in the field and flagging patterns we should be looking at.

WHAT WE ARE LOOKING FOR

Required:

• Currently enrolled in or recently graduated from a CS IT computer engineering or related program.

• - Comfortable gathering technical evidence: e.g. frontend logs network speed etc.

• - Strong critical thinking and observation skills: e.g. being able to discern student behavior from technical issues.

• - Comfortable with day-to-day endpoint and device support for iPads.

• - Strong written communication: e.g. write a bug report that an engineer can act on without a follow-up call.

• - Reliable professional and comfortable working in a school environment with students and teachers.

• - Able to work on-site in the Greater Dayton Ohio area for the full two-week engagement.

Nice to have:

• Prior site reliability IT helpdesk or NOC experience.

• - Familiarity with reading application and system logs.

• - Light scripting in Python or Bash.

• - Exposure to monitoring tools (Datadog Grafana) and basic packet capture (Wireshark).

• - Experience filing high-quality issues in Jira Linear or GitHub.

A background check may be required given the school environment.

WHAT YOU WILL GET

Direct mentorship from a fast-moving engineering team real production incident experience and a strong reference from for good work. Compensation is $20 to $25 per hour depending on experience paid as a contractor for the two-week engagement.

HOW TO APPLY

Email with a short note about your background and your availability for the next two weeks or apply through our Dover listing. Resumes are welcome but not required: a few sentences about a hard tech problem you debugged will go further with us than a polished CV.

Required Experience:

Contract