IT Service Desk Support
Job Location:
North Mankato, MN - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Come Work with Us!
Taylor is proud to now offer DailyPay.With DailyPayyou can get paid on your very first day. No more waiting for direct deposit or a paper check! Corporation is a growing dynamic company with bigplans for the futureand our people. Family owned and proud of it we power our employees potential and strive to createopportunityand security for every member of the team.Werepassionate about ourworkwe believe there is always a better way andwerein this for the long haul.
Ready to build a careerItstime to look at Taylor.
Your Opportunity: Taylor Corporation is seeking a Service Desk Support role;this role is crucial in providing initial support to employees / users ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem-solvers with outstanding communication and end user service skills.
WorkAuthorization:
To be considered for the Taylor opportunities candidates mustbe authorized towork in the United States without the need for employer sponsorship.
Objectives of this role:
Provide quick and effective assistance with information technology systems
Guide end users remotely through systems configuration troubleshooting and maintenance
Listen attentively to end users questions and concerns and offer optimal solutions
Prioritize end user satisfaction in all communications directing unresolved issues to next-level personnel
Your Responsibilities:
Respond to tech inquiries via email through online chats over the phone or in person
Inform end users about IT products and services
Walk end users step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with end users to ensure satisfactory service
Communicate end user feedback to the appropriate internal team members
You Must Have:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear step-by-step instructions
Patient friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional end user service
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar end user support role
We Would Also Prefer:
Bachelors degree in Information Technology Computer Science or related field preferred but not required
Proven experience in customer service or technical support role is advantageous
Strong communication skills both written and verbal with a customer focused approach
Familiarity with Window and MacOS operating systems
Basic understanding of networking concepts
Proficiency in Microsoft Office Suite and other common software applications
Ability to work independently and collaboratively in a fast-paced environment
Exceptional problem-solving sills and attention to detail
Theanticipatedhourly rate for this position is $20.50. The actual base offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just onecomponentof Taylor Corporations total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America Taylors family of companies provides a diverse set of products services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands.
With more than 50 years of categoryexpertiseand10000 employeesspanning dozens of U.S. states and multiple countries Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans dental vision wellness programs life and disability coverage flexible spending accounts health savings accounts a 401(k) plan with company match paid time off (PTO) and64 hoursof annual holiday pay
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporationis an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
About Company
Grow your business with Taylor. Build your brand by using a single source for your print, packaging, labeling, marketing and supply chain services.
