At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities

Orchestrate overall relationship with assigned clients which will include but is not limited to driving adoption of the HealthCast Services portfolio facilitating retention and enabling product and services renewals.

In cooperation with the account team you will define key success criteria for deployment education and customer satisfaction. Working with the customer to facilitate a smooth and successful implementation at go-lives and proactively engaging with clinicians after the implementation are essential parts of the role with the goal of helping to ensure customer satisfaction and driving continued clinical adoption of the technology.

You will craft training plans and work with your assigned customers to educate end user teams on clinical workflows Medtronic products as well as implementation Best Practices.

As part of all assigned customer engagements you will measure monitor and communicate customer achievement of critical and key performance indicators reporting both internally to the sales team and externally to customer sponsors and executives. You will establish a regular cadence (at least biannually) with each assigned client to review executive dashboards program status and clinical outcomes while continuing to assess their ongoing and evolving needs.

The role requires you to cement yourself as a trusted/strategic advisor to your assigned customers and to demonstrate and promote the continued value of our products and services. You will work cross-functionally with the sales team (Account Executive HealthCast portfolio Zone Director Sales Engineer) to find expansion opportunities for product offerings. Throughout your engagement with your assigned customers you will actively work to identify and/or develop upsell and cross-sell sales and services opportunities.

Overall you will act as the voice of customer to advocate for solutions to meet their needs and address issues. This may include working with Medtronic ACM Technical Support Product Management Marketing R & D or other departments to cross-functionally and program-manage concerns.

As the voice of your assigned customers you will act as the liaison for technical inquiries issue mitigation and resolution escalations.

Requirements

5 years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience

Since this role is essential to the ACM customer success initiative you will have experience growing customer satisfaction adoption and retention.

Strong public speaking and excellent presentation skills.

Ability to drive continuous product value.

Willingness and ability to travel up to 60% - 70%

Experience developing product use-cases and workflows with customers.

Serve as a strong teammate and a self-starter who seeks solutions.

Since this role is customer facing you will possess exceptional verbal written social presentation and interpersonal skills.

Thrive in a multi-tasking environment and with the ability to adjust priorities seek input and make decisions quickly while still remaining analytical and retaining focus on details.

Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems.

Prior experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies and clearly explaining business value.

Experience in the enterprise software space.

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain restore health and extend lifewhere your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.