IT Performance Mgr 1

Object Technology Solutions Inc (OTSI) has an immediate opening for an IT Performance Mgr 1

IT Performance Mgr 1 (Overland Park KS- Onsite )

MAJOR RESPONSIBILITES:

Establish and maintain strong working relationships with internal clients throughout the organization

Collaborate closely with the Digital and Information Technology teams and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience

Assist with new hire and onboarding processes

Support the IT Software renewal and approval processes

Act as point of escalation for requests and incidents for business sectors ensuring issues are resolved quickly and effectively

Provide assistance and training for IT tools equipment and systems

Lead and contribute to process improvement initiatives identifying opportunities to increase efficiency and service quality.

Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements

Assist the Audio-Visual team with Microsoft TEAMS support

Assist with special projects within the department and team.

SKILLS AND ABILITIES REQUIRED:

The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.

Excellent communication skills with an ability to listen effectively comprehend internal client needs explain technical details in user-friendly language and employ a proactive approach to problem-solving.

The ideal candidate will be detail-oriented with exceptional problem-solving skills and the ability to handle multiple projects simultaneously

4 years related experience in an IT or administrative support role

Must be generally familiar with IT connectivity systems and hardware

Willing to participate in occasional travel

Hands-on experience with ServiceNow

History of successful process improvement implementations is a plus.

Must be able to work both independently or with a group

Occasional overtime and weekend work may be required.

Working knowledge of desktop IT systems

QUALIFICATIONS AND EXPERIENCE

Must have minimum HS diploma or GED

About us

OTSI is a global technology partner providing enterprise IT consulting digital solutions and managed services. We help organizations modernize complex technology landscapes harness the power of data and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1800 professionals spread across 6 countries delivers cutting-edge solutions for customers across Banking Financial Services Insurance Transportation & Logistics Energy & Utilities Healthcare & Life Sciences Government Hi-Tech Telecom & Media Manufacturing and more.

Our focused technology areas:

AI/ML (Agentic AI Solutions GenAI/LLMs Natural Language Processing Intelligent Processing Physical Intelligence)

Data & Analytics (Data Architecture Data Engineering Data Migration Data Modernization Big Data Analytics and BI)

Cloud (Cloud Computing Cloud Migration Cloud-Native Architecture Hybrid and Multi-Cloud)

Digital Engineering (Application Modernization Product Engineering Platform Engineering DevSecOps)

Quality Engineering (Manual Testing Nonfunctional testing Test Automation Digital Testing)

Enterprise Platforms (SAP Microsoft Oracle etc.)

Our focused industries and target segments:

Banking Financial Services & Insurance

Manufacturing Transportation & Logistics

Energy & Utilities

Telecom & Media

Healthcare & Lifesciences

Government & Public Sector (FED SLED & Partners)

Hi-Tech