IT Performance Management SME

Job Summary

Aretum is seeking an experienced IT Performance Management Subject Matter Expert (SME) to serve as a lead technical and analytical resource supporting IT portfolio oversight and performance management.

The IT Performance Management SME will evaluate the performance efficiency and effectiveness of IT services through a program governance and oversight lens. Rather than managing the day-to-day IT service delivery lifecycle this role will assess integrator performance analyze technical and financial data develop meaningful performance measures and provide data-driven recommendations that support Government decision-making.

The ideal candidate will bring significant experience in IT governance performance management IT service management and program controls with the ability to translate complex technical and operational information into actionable insights for both technical and executive stakeholders.

Responsibilities:

• Serve as a subject matter expert for IT performance management governance and portfolio oversight activities.
• Develop refine and assess Key Performance Indicators (KPIs) Service Level Agreements (SLAs) and other performance measures used to evaluate IT service provider and integrator performance.
• Ensure performance measures effectively assess service quality operational efficiency cost-effectiveness value and alignment with Government objectives.
• Analyze technical operational financial and performance data from integrators IT portfolio systems and other data sources.
• Identify performance trends emerging risks inefficiencies gaps and opportunities for improvement.
• Evaluate performance against established baselines service levels contractual requirements and organizational objectives.
• Translate complex performance data into clear findings recommendations dashboards executive summaries and decision-support materials.
• Provide data-informed recommendations to Government leadership and governance bodies including Executive Review Boards (ERBs) Program Review Boards (PRRs) Change Control Boards (CCBs) and similar forums.
• Support the Program Manager in the design implementation and continuous improvement of the Performance Management Framework.
• Develop methodologies and business logic supporting performance dashboards portfolio health models automated reporting scorecards and other performance-management tools.
• Apply IT service management and governance frameworks including ITIL and COBIT to evaluate vendor and service-provider performance.
• Collaborate with program leadership technical teams financial stakeholders service integrators and Government personnel to validate performance data and reporting requirements.
• Support continuous improvement initiatives by identifying opportunities to strengthen performance measurement reporting governance and accountability.
• Communicate technical and analytical findings effectively to both technical and non-technical stakeholders.

Minimum Qualifications

• Bachelors degree in Information Technology Computer Science Information Systems Business Engineering or a related field.

• 10 years of experience supporting IT governance IT performance management program controls IT portfolio management or a related environment.
• Demonstrated experience applying IT service management and governance frameworks such as ITIL or COBIT within complex IT environments.
• Proven experience developing managing evaluating or analyzing KPIs SLAs operational metrics and performance measures for large-scale IT programs or service contracts.
• Experience evaluating vendor contractor or systems-integrator performance against established performance requirements.
• Strong experience analyzing technical operational and financial data to identify trends risks performance gaps and improvement opportunities.
• Demonstrated experience with business intelligence reporting dashboarding or data visualization tools.
• Experience developing executive-level performance reports scorecards dashboards or decision-support materials.
• Strong analytical problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills with demonstrated ability to communicate complex technical findings to technical and non-technical audiences.
• Ability to work effectively with Government stakeholders program leadership technical teams and service providers.
• Ability to obtain and maintain a DHS Public Trust suitability determination.

Preferred Qualifications

• ITIL COBIT PMP or other relevant IT governance service management project management or performance-management certification.
• Experience supporting Department of Homeland Security (DHS) or another federal civilian agency.
• Experience supporting large-scale federal IT modernization IT service management or enterprise technology programs.
• Experience with portfolio governance program management offices (PMOs) Service Delivery and Resource Allocation (SDRA) or similar program-control environments.
• Experience developing automated dashboards portfolio health models executive scorecards and performance reporting solutions.
• Familiarity with federal IT governance acquisition financial management and contractor performance oversight processes.

EEO Statement

Aretum is committed to fostering a workplace rooted in excellence integrity and equal opportunity for all. We adhere to merit-based hiring practices ensuring that all employment decisions are made based on qualifications skills and ability to perform the job without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer Aretumcomplies withall applicable federal state and local employment laws.

We are proud to support our nations veterans and military familiesprovidingcareer opportunities that honor their service and experience.

If you require reasonable accommodation during the hiring process due to a disability pleasecontactforassistance.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Due to federal contract requirements only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain andmaintaina Public Trust or Suitability Determination depending on the agencys background investigation requirements.

• Salary Range: $140000$155000 annually. Final compensation will be determined based on factors including education experience qualifications skills and applicable contract requirements.
• Health Care Plan (Medical Dental & Vision)

• Retirement Plan (401k)

• Life Insurance (Basic Voluntary & AD&D)

• Paid Time Off

• Family Leave (Maternity Paternity)

• Short Term & Long-Term Disability

• Training & Development