IT Ops Engineer Trader Support
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a Houston based contract role with an anticipated 10-month duration with an estimated start date of Sept 14 2026.Note: You must be a US Citizen or Permanent US Resident to qualify for this position.
About the Role
- The roleworks to provide ormaintainIT operational effectiveness within the trading environment.
- Provide the first levelof support for things such as PC hardware and networking systemsWindowsenvironmentstandard Microsoft Office packages trading specific packages used for analytics a variety of external information services online trading systems and services and all in house systems essential for the trading network to function.
- To be successfulinthis role youneed to be familiar withlocalmajor Trading systems and with the way in which these are used by the Business tofacilitatetheir work.
- Required toliaise with the Global Helpdesk Trading Delivery Vertical Teams other ITTeamsand external Vendors on such issues that cannot be addressed within the TS team.
- Thisrole is evolvingand becoming more technical to better support the business needs as they are now developing tools/apps on their own.
- Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS PC network Microsoft Office (M365 suite) Exchange andActiveDirectory trading specific packages external information services online trading platforms bespoke trading applications
- Maintain good working relationship with stakeholders such as the Trading business users IT Service Desk and partners vendors and IT management
- Workcollaboratively within Shell IT ( Assurance teamEnterprise Services and ApplicationOperations)to coordinate effective resolutions to operational issues
- Ensure all required security compliance and equipment demand processes and procedures are followed
- Facilitate local deployment of software and hardware rollouts asrequired
- Provide support during the regional annual Business Continuity tests
- Balancing satisfying user requests while adhering to the IT policiesand processes
- Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
Requirements
Relevant Information Technology or Management Information Systems education at bachelors degree level or equivalent (qualified associates deg.)
Minimum of5years of desktop or infrastructure support experience preferably in End-User environment
Excellent English language communication skills
Strong technical knowledge of industry standard PC technologies and the Tradinguser desktop environment
Experience with call-logging systems (i.e. ServiceNow)
Excellent customer-facing interpersonal skills
Affinity with both technology and business processes
Ability to deal with business and IT management at all levels
Ability to prioritize in a demanding environment with multiple deliverables
Self-starter reliable and able to work with minimum supervision
Strong knowledge of Windows OS MS Office products (M365) Exchange AD
Awareness of market data feed services (i.e. Reuters Bloomberg ICE MarketView)
Knowledge of development/scripting tools (i.e. Excel VBA Java Power Shell MSPower Platform)
Knowledge of support troubleshooting processes and ITIL certification a plus
Required Experience:
Manager
About Company
ECI Group is a technology led engineering services company with expertise ranging from process plant design and development to waste recycling
