IT Operations Professional
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
IT Operations Professional
Overview:
Performs IT operations and maintenance activities according to approved procedures guidelines and standards.
Supports 10K mobil phones.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Responsibilities:
Change Request Management (generating CRs advising on CR creation coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests documenting solutions creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process user/role controlling documentation)
Planning execution and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1.Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis Design implement and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured systematic goal-oriented and independent work
2. Technical Expertise
Expertise in IT processes (SAP ServiceNow LFS BPM GAMA SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills
Overview:
Performs IT operations and maintenance activities according to approved procedures guidelines and standards.
Supports 10K mobil phones.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Responsibilities:
Change Request Management (generating CRs advising on CR creation coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests documenting solutions creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process user/role controlling documentation)
Planning execution and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1.Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis Design implement and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured systematic goal-oriented and independent work
2. Technical Expertise
Expertise in IT processes (SAP ServiceNow LFS BPM GAMA SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills
Required Experience:
Unclear Seniority
