IT Operations Lead

Location: Tigard/Tualatin OR (on-site)

Reports To: IT Operations Leadership

Employee Class: Regular Full-Time

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles culture and technology. Backed by world-class investors operators and sports & entertainment partners we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together we are reimagining every part of the collectibles experience for fans partners and creators.

Position Summary

The Senior IT Operations Lead serves as the site IT lead for Fanatics Collectibles Tigard/Tualatin OR footprint supporting a 200-person operations environment and helping stand up IT infrastructure for a new 144000 square foot facility in Tualatin. This is a hands-on collaborative role: the person in this seat spends time on the floor on the tools and in the buildout working closely with network and infrastructure engineering teams vendors and site operations leadership. Strong operational IT experience and the ability to work independently while partnering across teams are key to success.

Key Responsibilities

Facility Buildout

• Serve as the on-site IT lead for the build-out of the new 144000 sq ft Tualatin facility from infrastructure design input through go-live in close partnership with network and infrastructure engineering teams
• Coordinate network cabling wireless and endpoint infrastructure installation with contractors vendors and internal engineering teams
• Help drive IT readiness milestones against the facilitys overall construction and move-in timeline
• Flag and help resolve infrastructure gaps or delays before they affect occupancy or operations start dates

Day-to-Day Site Operations

• Act as the primary IT point of contact for a 200-person operation across Tigard and Tualatin sites
• Support a 24/7 operational facility helping coordinate coverage and partnering with vendors and internal teams on after-hours and off-shift issues
• Provide hands-on desktop network and systems support troubleshooting issues directly and partnering with other teams as needed
• Help maintain uptime and performance of local network server and endpoint infrastructure
• Manage local IT asset inventory procurement coordination and lifecycle replacement
• Support site-level compliance with security access control and IT policy standards

Operational Leadership

• Build and maintain relationships with site operations leadership to align IT support with business needs
• Serve as the on-the-ground IT stakeholder for change management coordinating planned changes with site operations internal Infrastructure and Networking teams and vendor teams to minimize disruption
• Help establish and continuously improve local IT support processes documentation and escalation paths
• Provide input to broader IT Operations leadership on site-specific staffing tooling and infrastructure needs
• Manage vendor and contractor relationships specific to the site

Required Qualifications

• 7 years of progressive IT operations experience including hands-on infrastructure and end-user support work
• Experience supporting a facility build-out or major site infrastructure deployment ideally in partnership with network/infrastructure engineering teams
• Strong working knowledge of enterprise networking systems administration and endpoint management
• Experience supporting a mid-to-large scale (150 person) operational site ideally in a warehouse logistics or industrial environment
• Ability to work independently with minimal oversight while collaborating effectively across teams and to prioritize competing demands in a fast-moving environment
• Strong vendor and contractor management skills
• Excellent communication skills with the ability to translate technical issues for non-technical operations stakeholders

Preferred Qualifications

• Prior experience as a site IT lead or IT manager for a distribution logistics or manufacturing facility
• Experience supporting a 24/7 operational environment
• Experience with change management processes in an operational or facility setting
• Experience with physical security systems badge access and facility-integrated IT infrastructure
• Familiarity with ServiceNow Jira or comparable ITSM tooling

Physical/On-Site Requirements

• This role is on-site in Tigard/Tualatin OR; remote or hybrid work is not available for this position
• Regular presence on the operations floor and at the active construction site is required
• Some flexibility in hours may be required to support facility milestones 24/7 operational coverage and change management windows

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