IT Operations Coordinator

IT Operations Coordinator

Our mission at Utah Legal Services (ULS) is to provide high-quality civil legal aid without cost to people who are unable to afford legal representation or are facing disadvantages ensuring meaningful access to justice and promoting education stability safety and Justice Under Law is one of our nations most basic principles. However economic realities often leave these promises unfulfilled. This is where ULS comes in. Since our inception as a nonprofit in 1976 we remain committed to making equal justice a reality by providing free services in civil legal matters. More than 70 attorneys and legal professionals working remote and in person deliver client services from four regional offices in Salt Lake City Ogden Provo and St. George. Join our team and help us level the playing field for low- income Utahns ensuring everyone has a voice in the legal system.

Position Summary

The IT Operations Coordinator is a people-centered technology role responsible for supporting the organizations staff offices and technology operations. This position serves as the primary liaison between employees and as a liaison for the organizations co-managed IT service provider supporting the daily technology needs and ensuring that equipment support requests meetings records and routine technology processes are handled promptly consistently and effectively across multiple office locations and remote work environments.

The IT Operations Coordinator is an operational non-management position that maintains technology onboarding and offboarding user support technology assets meeting and conference technology and technology projects. The ideal candidate excels at customer service communication problem-solving and helping employees use technology confidently and effectively while balancing day-to-day support with organization-wide technology planning and decision-making.

Key Accountabilities

Staff and User Support

• Receive document and respond with professional technology support to staff across multiple office locations and remote work environments.

• Coordinate help desk requests and serve as an escalation point for employee technology needs.

• Troubleshoot hardware software mobile device printer and VPN connectivity issues.

• Install configure and maintain employee workstations peripherals and related technology equipment.

• Identify urgent widespread or complex problems and escalate them promptly to the external IT provider.

• Identify recurring concerns and communicate them to the external IT provider and to ULS leadership.

Technology Operations

• Coordinate resolution of technology issues and monitor service levels to ensure timely and effective support.

• Assist with planning implementation and maintenance of technology systems and infrastructure in coordination with external IT providers.

• Support technology-related projects software implementations equipment upgrades and system improvements.

• Assist with technology needs for the opening of a Logan office in 2027.

• Run established reports and routine data exports from approved ULS systems.

• Assist staff with standard reports and escalate data access or configuration problems requiring specialized assistance.

• Maintain technology records checklists instructions vendor information and routine process documentation.

• Coordinate onsite visits equipment deliveries installations repairs and other services with the external IT provider and vendors.

• Assist with tracking technology purchases licenses renewals warranties contracts and invoices.

• Gather information needed for technology planning budgeting grants audits insurance and organizational reporting.

Technology Administration

• Tag track collect store inspect and distribute computers laptops phones monitors mobile devices printers audiovisual equipment accessories and other technology equipment.

• Coordinate technology onboarding role changes and offboarding activities for employees interns and volunteers using established procedures with Human Resources and the external IT provider

• Prepare and deploy computers mobile devices hotspots user accounts and technology access.

• Maintain accurate records of equipment assignments locations condition serial numbers warranties repairs and replacement needs.

• Assist with maintaining user permissions and coordinate access management with the IT service provider including preparing equipment and confirming that approved accounts access and applications are ready

• Coordinate equipment repair replacement warranty service return and approved disposal.

• Assist with periodic physical inventories and reconciliation of equipment records.

Security & Compliance

• Collaborate with the managed IT provider to support cybersecurity initiatives and organizational security practices.

• Assist with maintaining secure user access device management and technology policies including distributing technology and cybersecurity guidance developed by ULS the external provider or other vendors.

• Promptly report suspected security incidents unauthorized access lost equipment phishing attempts and other concerns.

• Support security audits technology assessments and compliance activities as needed.

• Promote staff awareness of cybersecurity best practices.

Other Duties

• Set up and test technology such as computers displays connections videoconferencing equipment presentation software and other technology and provide support for staff meetings trainings webinars board meetings and special events

• Ensure conference room technology audiovisual systems and virtual meeting platforms function effectively.

• Attend staff meetings trainings and professional development activities.

• Participate in organizational initiatives and cross-functional projects.

• Perform other related duties as assigned.

Qualifications

• Associate degree in Information Technology Computer Science Business Administration or a related field; equivalent combination of education and experience may be considered.

• 2 years experience providing technology support IT coordination or technology operations.

• Working knowledge of common office technology including Windows computers Microsoft 365 applications videoconferencing platforms printers and related equipment.

• Exceptional customer service and interpersonal skills. And ability to communicate technical concepts in clear non-technical language.

• Strong organizational skills and attention to detail particularly in tracking equipment requests deadlines and records.

• Ability to troubleshoot basic problems and recognize when an issue requires escalation.

• Ability to handle confidential and sensitive information appropriately.

• Experience working in a nonprofit legal services healthcare or mission-driven organization preferred.

Knowledge Skills and Abilities

• Strong troubleshooting and problem-solving abilities.

• Working knowledge of Teams SharePoint Outlook Planner Power Automate Airtable ZAC phone system VPNs and related applications.

• Experience supporting mobile devices and office technology.

• Ability to prioritize multiple requests and manage competing deadlines.

• Experience supporting virtual meetings and conference technologies.

• Commitment to continuous learning and improving employee technology experiences.

• Ability to work collaboratively with staff leadership vendors and external partners.

Physical Requirements

• Prolonged periods of sitting and working at a computer.

• Ability to lift and transport computers monitors and related equipment weighing up to 30 pounds.

• Reliable method of transportation. Occasional travel between office locations throughout the state or out of state travel to conferences.

• Ability to provide limited after-hours support during technology emergencies or major system implementations.

• This is an in-person position based out ofthe SLC office per week.

Hourly Rate: $28.00 - $33.00

FLSA Status: This is a full-time (40 hour per week) exempt position.

Benefits

At Utah Legal Services we prioritize the well-being and success of our employees recognizing that a harmonious work-life balance is paramount. We empower our team members to tailor their schedules with flexible hours allowing them to effectively manage their professional commitments while nurturing personal and familial our commitment to inclusivity and accessibility we embrace a hybrid or remote work across all positions.

Moreover we understand that comprehensive benefits are essential in fostering a thriving workplace culture. Thats why we offer an extensive benefits package including:

• Medical insurance

• Dental insurance

• Employer-paid vision insurance

• Generous paid-time off (21 days per year) and increases on your first anniversary

• 13 paid holidays

• 403(b) retirement plan with a monthly employer match plus automatic monthly contributions

• Employer-paid short and long-term disability coverage

• 4 weeks paid parental leave

• Employer monthly stipend to assist staff with benefit cost.

By prioritizing employee well-being offering competitive benefits and embracing a flexible work environment we strive to create a workplace where every team member can thrive both personally and professionally.

To learn more about Utah Legal Services visit

Utah Legal Services believes that equal opportunity of all employees is important for the continuing success of our accordance with state and federal law this nonprofit will not discriminate against an employee or applicant for employment because of race disability color religion sex age national origin sexual orientation gender identity or expression or veteran status in hiring promoting demoting trainings benefits transfers layoffs terminations recommendations rates of pay or other forms of compensation.

Required Experience:

Manager