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IT Operations Analyst

Kaeppel Consulting

Job Location:

Erie, PA - USA

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (17 hours ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Kaeppel Consulting is in immediate need of 3 IT Operations Analysts to support one of our preferred clients on-site in Erie PA. The anticipated duration of this position is one year.

Contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership.

Skill Sets Needed
The following are the skill sets needed for the role(s)we are requesting:

Familiarity with Service Now Requests and intake

Familiarity with Infoblox Asset Management

Familiarity with general networking & Systems Administration

Configuration

Backups

Firmware updates

Software updates

Create backup configuration files

Software installation

Documentation

Configure & Troubleshoot Network:

Devices

Servers

Client Application

Application specific workstations

Point of contact for dedicated systems servers applications and software.

Collaborate with CP&M departments with creating SOPs & Process Documents

Asset Management

Configure and prepare assets for deployment

Support asset procurement receiving and inventory processes

Maintain asset lifecycle documentation

Assistwith asset decommissioning and disposal activities

Administrative Operations

Submit and track move add and change requests

Perform recurring maintenance activities

Execute documentation audits and remediation efforts

Maintain operational records and task tracking

Support Services

Provide administrative hands-and-feet support

Deliver departmental Tier 1 application support

Perform Tier 1 ticket triage and fulfillment

Escalate issues toappropriate technicalresources as needed

Operational Excellence

Support preventative maintenance initiatives

Assistwith compliance-related activities

Contribute to documentation and process improvement efforts

Support knowledge management and cross-training initiatives

Under close supervision this individual is responsible for the review analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation development and support for the implementation of recommended process and system changes. Duties and Responsibilities Analyzes defines and documents process workflows through user interviews facilitated workshops and subject matter expert engagement. Participates in the development of future business processes needed to support new products and/or services. Documents future processes to determine how to proactively improve current business for the development of future procedures and models. Examines processes holistically to understand the impact of changes to people strategy systems and general business operations. Generates and compiles reports complete with recommended improvements to business processes and operational procedures. Assists in building the business case for a process or system change and provides input into the change management and implementation.

Required Experience:

Manager

Apply Now

About Company

Kaeppel Consulting

LEARN MORE ABOUT US Example Clients Wal-Mart Google Farmers Kemper TIAA Why Kaeppel? Our job is to equip our clients with the resources they need to exceed their performance goals. We enhance their success by equipping them with transferable skills and knowledge they can use even afte ... View more

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