IT Network Specialist (HelpdeskCust Support) FT– 6893

OMB NO: 1625-0120

Expiration Date: 05/31/2029

Announcement: 6893

Opening Date: 27 August 2026 Pay Plan/Series/Pay Band: NF

Closing Date: Until Filled Work Schedule: Full Time (30-40 hours/week)

Position: IT Network Specialist (Helpdesk/Cust Support) Salary: $26.00/hour DOE

Who May Apply: All Sources Location: Chesapeake VA Headquarters

Turn Tech Problems into Solutions!

Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If youre a customer-focused problem solver with hands-on experience troubleshooting systems networks and user issues we want you on our team!

DUTIES:

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring operating troubleshooting and maintaining workstations and server hardware and software.

Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system telephone email and walk-up.

Uses strong problem-solving skills and superior communication skills (email phone and in-person) both verbal and written.

Performs other related duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education.Please see additional information on how your application is evaluated.

QUALIFICATIONS REQUIRED:

Minimum:

1. Certificate or Associates Degree in Computer Science Information Technology or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

2. Flexible work hours required including holidays weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.

3. Experience configuring implementing administering and troubleshooting distributed Windows servers and workstations network switches wireless access points/controllers firewalls VPN and Point of Sale (POS) systems.

4. Experience with Active Directory creating deleting and modifying user accounts.

5. Ability to routinely lift 30 lbs.

Preferred (in addition to the minimum):

systems and design; troubleshooting techniques; and full understanding of all Windows Architecture

including Windows Server experience may be substituted for education requirement.

2. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).

3. Network and Security certifications

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command you will enjoy one of the best benefit packages available anywhere.Benefit offerings are subject to applicable worker categories (Full-time Part-time Intermittent) location position and length of time in service.

OTHER ESSENTIAL INFORMATION:

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaidwork such as volunteer service through National Service programs (e.g. professional philanthropic religious community student social committee sports or internships). Volunteer work can help develop essential skills competencies and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore we strongly encourage you to provide clear specific and detailed descriptions of your experience.

You MUSTsubmit a resume or any other written format in English of your choice. It is recommendedthe resume clearly identifies: (1) The announcement number title and pay band of the job you are applying for and (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series title and dates held (if applicable); a statement requiring proof of veterans preference by means of DD 214; education; and relevant work experience including start/end dates supervisors name and phone number salary and title series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You shouldalso include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply please visit our website at and click on Careers at bottom of the page. Internal Candidates:Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

IT Network Specialist (Helpdesk/Cust Support) FT 6893

Chesapeake VA US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race color religion sexual orientation national origin age disability or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code SectionsExecutive Order 9397 and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicants education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary however failure to disclose the requested information may result in an applicant not receiving consideration for a position inwhich the information is needed.

Paperwork Reduction Act Statement:An agency may not conduct or sponsor an information collection and a person is not required to respond to thisinformation unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimateyou can write to U.S. Coast Guard Community Services Command 510 Independence Parkway Suite 500 Chesapeake VA 23320.

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