IT & MES Support Technician
Garden Grove, CA - USA
Job Summary
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbingers best-in-class team of EV battery and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form Revolutionary Foundation.
Harbinger is seeking an IT & MES Support Technician to provide hands-on technical support for our manufacturing this role you will serve as a frontline IT resource on the factory floor helping ensure production systems devices and Manufacturing Execution System (MES) applications remain operational and reliable.
This is an onsite first-shift position ideal for someone early in their IT career who enjoys troubleshooting working directly with end users and gaining exposure to technology within a fast-paced manufacturing environment. You will work closely with production teams engineers maintenance and senior IT staff to resolve issues identify recurring problems and support improvements to our manufacturing systems.
- Provide frontline technical support to operators supervisors and production teams experiencing issues with MES traceability systems or factory-floor technology.
- Troubleshoot configure repair and deploy IT hardware including workstations tablets barcode scanners label printers thin clients and other production devices.
- Diagnose basic Windows hardware application and network connectivity issues and escalate more complex problems as needed.
- Create triage resolve and document support tickets including troubleshooting steps root causes and resolutions.
- Partner with process engineering quality maintenance and IT teams to investigate recurring production-system issues and support testing of new MES configurations and functionality.
- Perform routine IT administration including password resets user account support and basic Active Directory tasks.
- Conduct preventative checks of critical factory-floor IT equipment to identify potential issues before they disrupt production.
- Support the deployment and implementation of new hardware software and manufacturing technology as Harbingers production environment continues to scale.
- High school diploma or equivalent.
- Foundational knowledge of Windows 10/11 PC hardware and general IT troubleshooting.
- Strong problem-solving skills and the ability to prioritize multiple requests in a fast-paced production environment.
- Strong verbal and written communication skills with the ability to work effectively with both technical and non-technical teams.
- Ability to work onsite during first shift with occasional flexibility for early start times or shift-crossover meetings.
- Associate degree technical certification or coursework in Information Technology Computer Science or a related field.
- Previous experience or exposure to a manufacturing warehouse or production environment.
- Familiarity with Manufacturing Execution Systems (MES) manufacturing processes or production traceability systems.
- Basic understanding of networking concepts including IP addresses switches and network connectivity.
- Experience with Active Directory ticketing systems or end-user IT support.
This position is 100% onsite and requires regular presence on Harbingers manufacturing floor. The role involves walking and standing throughout the facility communicating in an active production environment and occasionally lifting or moving standard IT equipment such as monitors printers and workstations.
- Comprehensive Health Dental & Vision (HDV) 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k HSA FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range
$25 - $30 USD
Required Experience:
IC
About Company
Familiar form. Revolutionary foundation. Harbinger Motors is a EV manufacturer focused on commercial vehicles.