IT Manager – POS and Field Technology

Field Technology Manager

Our client runs a multi-location operation and is adding a hands-on technology leader to keep its site systems running and improve them over time. This role sits between the IT team and the people who work at the locations. Youll lead a small support team and still get your hands dirty when a site is down.

What youll work on

• Lead and develop a team of IT support staff. Set priorities coach on troubleshooting and keep response times tight.
• Be the escalation point for site technology issues: POS payment devices local networks and the applications on-site managers use every day.
• Keep transaction data flowing cleanly from the locations to the back-office and reporting systems.
• Plan and run technology projects: new installs hardware refreshes software rollouts and configuration changes.
• Own day-to-day relationships with technology providers and hold them to their commitments.
• Partner with operations leaders to find friction in daily workflows and fix it with better tools or configuration.
• Maintain security and PCI practices across site environments.
• Travel to locations for installations site issues and hands-on support.

What you bring

• 5 years in IT supporting multi-site retail hospitality or service environments with a heavy POS component.
• Deep familiarity with commercial POS platforms and the hardware networking and integrations behind them.
• Experience leading or mentoring technical support staff.
• Comfort managing vendors and troubleshooting across multiple parties.
• Working knowledge of payment processing and PCI requirements.
• The ability to juggle live support and project work without dropping either.
• Willingness to travel to company locations as needed.
• A degree in IT or computer science is preferred. Equivalent experience is fine.