IT Manager, End User Support Specialist, BlueOval Battery Park Michigan

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

Fords legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan were not just assembling battery systems; were leading a transformation. As a key member of our start-up team youll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you at the forefront of the electrification movement helping to bring the next generation of vehicles to driveways job sites and highways everywhere.
At BlueOval Battery Park Michigan you will...
use your entrepreneurial skills and team mindset to come up with data-driven solutions
build and lead an agile team to deliver the advanced technology that drives the future
create a culture of trust encourage diversity of thought and foster leadership in others
be part of the historic transformation of the automotive industry.

In this position...
Were searching for an experienced and proactive IT Manager to build and lead the IT infrastructure and support for our new location. This is a unique opportunity to shape the technology foundation for both our office and manufacturing environments. Your hands-on technical skills and leadership will be key to ensuring our systems are not only robust and secure but also perfectly aligned with our production goals and business objectives.

What youll do...

Infrastructure and Operations Management:

• Maintain site infrastructure: Oversee and maintain all local IT infrastructure including servers networks (LAN/WAN Wi-Fi) workstations and security systems.
• Manage production technology: Provide support for IT-connected manufacturing systems such as Manufacturing Execution Systems (MES) ERP and other IoT (Internet of Things) devices on the shop floor.
• Ensure availability and continuity: Implement disaster recovery business continuity and escalation plans to minimize downtime and ensure continuous availability of critical production IT services.
• Oversee daily IT functions: Monitor system performance and uptime manage help desk workflows and handle daily IT support and service delivery

Monitoring and security:

• Monitor IT systems: Track operational data and monitor systems for performance reliability and efficiency to ensure production targets are met.
  Enforce cybersecurity: Implement and enforce corporate cybersecurity policies to protect sensitive company data and systems. This includes monitoring for threats and ensuring data backups.
• Conduct system audits: Run regular system audits to ensure compliance with IT policies licensing and security standards.
• Ensure compliance: Adhere to relevant industry regulations and internal company policies especially those related to data integrity and electronic records in specific industries like pharmaceuticals or defense.
• Align with corporate strategy: Act as the liaison between the local site and other IT functions ensuring that local technology initiatives and policies align with enterprise-wide strategies.
• Manage IT budget: Assist in planning and managing the local IT budget for new equipment software and operational expenses.
• Manage vendors: Coordinate with external vendors and service providers to negotiate contracts manage relationships and ensure service level agreements (SLAs) are met.

Support and Continuous Improvement:

• Coordinate technical support: Coordinate onsite helpdesk groups responsible for employees support troubleshooting hardware software and network issues.
• Optimize processes: Identify opportunities for process improvement automation and system upgrades to enhance efficiency and productivity.
• Document procedures: Create and maintain documentation for systems processes configurations and disaster recovery plans.

Candidates must possess full flexibility and a readiness to consistently work across all established standard operating and rotational shift schedules encompassing day night weekend and holiday shifts.

Youll have...

• Bachelors degree in Information Technology Computer Science or related field
• 5 years of IT experience preferably in a manufacturing or industrial setting including experience in a leadership or supervisory role.
• 5 years of experience troubleshooting and administering networking elements including LAN/WAN VPN VLANs firewalls and TCP/IP.
• 5 years of Experience with Windows Server Active Directory Office 365 cloud solutions.
• 5 years of experience supporting production-specific hardware and software (e.g. barcode scanners MES industrial PCs).
• 5 years of experience supporting end user devices and technologies including cellphones laptops printers tablets and peripherals. Android Mac and MS Windows
• 5 years of experience managing IT helpdesk teams
  

Even better you may have...

• Masters Degree in Computer Science or IT administration
• ITIL Foundation Certification

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115500-$218100.
Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

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