IT Manager

At Ashland Credit Union (ACU) we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you Then your journey brought you to the right place and we would like to meet you.

Life is a journeyOwn it!

About Us:

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union we embolden our members to achieve their financial goals. Along lifes journey it is our mission that staff members and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

ACU has an exciting opportunity for an IT Manager to join our IT Department in Ashland KY. This position will assist the Credit Union by supporting troubleshooting operating maintaining and optimizing its data systems and network while delivering on the IT Departments goal of providing technical solutions to business problems. The position will also assist in delivering a world-class banking experience to members both inside and outside the branch. The position requires technical aptitude communication skills (written personal and presentation) along with attention to detail and candidates should exhibit the below skills traits and/or qualifications.

Job Responsibilities:

Deliver service in alignment with ACUs Service Standards Policies and Procedures.

Participates as a working member of the IT Operations team providing direct technical support to both internal staff and credit union members.

Manages service desk change management and incident tickets to ensure they are completed in accordance with department guidelines and meet organizational support standards.

Oversees and performs maintenance administration and support of IT Operations systems including core data processing system CU network servers PCs laptops backups and other technical systems.

Manages IT equipment inventory life cycle from procurement through disposition ensuring adequate supplies are on hand to maintain continuous operations and that inventory management systems are up to date.

Assist in maintenance and administration of the CU network servers PC equipment data processing system backups and other technical systems.

Handle scheduling of IT operations staff to ensure that daily monthly and annual processing tasks are properly documented and completed with minimal errors.

Develop and conduct regular training to build and increase overall knowledge and capability of direct reports and other CU staff when appropriate.

Assists the IT department in the ongoing implementation maintenance and performance of fraud detection and prevention systems as well as security best practices.

Stays aware of current technology and information security trends to maintain knowledge and awareness of new and emerging vulnerabilities and security issues in need of department attention.

Works with management and other department leaders and stakeholders to document and implement new technology-based systems.

Designs and implements technical solutions to a variety of business needs.

Oversees and participates in the implementation of automation processes and integrations between internal and external technology systems.

Use analyze and manage business intelligence systems to connect credit union team members with impactful reports and information from CU data systems.

Manage IT Operations direct reports establishing goals objectives and development plans for each employee.

Other duties as requested by the President EVP or CTO.

Education & Experience Requirements:

Bachelors degree or equivalent in computer science or related field. (Masters preferred)

Required Skills & Abilities:

Ability to evaluate and understand member and business needs

Thorough knowledge of computer operations network database and information security concepts

Expertise across a variety of systems currently in use by the ACU Information Technology department

Ability to troubleshoot and diagnose complicated technical problems and see them through to a satisfactory resolution

Knowledge of banking and financial principles

Willingness to travel on occasion including both single and multi-day outings

Technical writing skills for authoring procedures or technical documents and manuals

Ability to work Monday thru Friday 8am to 5pm EST with willingness to work odd or irregular hours on occasion both planned and unplanned to perform maintenance or implement processes off of peak hours respond to incidents or investigate or resolve unplanned system or service outages

Ashland Credit Union is committed to building a team that represents a variety of backgrounds perspectives and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race sex age handicap religion natural origin or any other basis of protected class or where prohibited by law.