IT Managed Services Specialist

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo New York (Tuesday Wednesday and Thursday in office).

No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Serve as the senior technical escalation point for complex cybersecurity incidents infrastructure issues and critical system outages requiring expert-level resolution
• Lead incident response efforts during major service disruptions making rapid technical decisions under pressure to restore services while maintaining clear client communication
• Design implement and maintain security controls across enterprise environments including firewall configurations VPN solutions network segmentation and proactive threat monitoring
• Manage and optimize virtualization platforms cloud infrastructure backup systems and disaster recovery planning to ensure business continuity
• Receive and resolve complex technical issues escalated from Level 2 support providing technical guidance and mentorship to junior technicians
• Lead technical implementation of infrastructure and security projects including server migrations network upgrades and system deployments with comprehensive client communication
• Interface with vendors for advanced technical support troubleshoot multi-vendor integration issues and provide expert consultation on architectural decisions
• Develop automation scripts and tools using PowerShell Python or Bash to improve operational efficiency and reduce manual tasks
• Create and maintain comprehensive technical documentation runbooks standard operating procedures and client-facing guides
• Build and maintain strong client relationships through exceptional service delivery translating technical findings into business impact terms

What Youll Need to Have:

• 5-7 years of experience in IT support or managed services with proven L3/senior technical support experience
• Current certifications such as Microsoft Azure Administrator Associate CompTIA Security or Network Cisco CCNA/CCNP or VMware VCP
• Hands-on expertise with Windows Server Active Directory Exchange Microsoft 365 and virtualization platforms including VMware and Hyper-V
• Strong networking knowledge across TCP/IP DNS DHCP VLANs routing switching and WAN optimization
• Demonstrated expertise in cybersecurity principles security incident response vulnerability assessments and compliance frameworks
• Proficiency in PowerShell Python or other scripting languages with experience using RMM tools PSA platforms and ticketing systems
• Outstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionally
• Exceptional problem-solving abilities with track record of resolving complex multi-layered technical issues under pressure while maintaining composure

Pay Range: $80000 - $100000 Additional Benefits

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