IT Lead Systems & Support

IT Lead - Systems & Support

Location: Cerritos CA

Position Summary

Golden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance our internal technology environment. This hands-on role combines IT infrastructure systems administration end-user support cybersecurity collaboration technologies AV systems and AI-driven solutions.

The ideal candidate is a proactive problem solver who can support employees manage Microsoft 365 technologies lead technical projects and identify innovative solutions that improve business operations and productivity.

Key Responsibilities

• Administer and support Microsoft 365 Exchange Online Outlook Teams SharePoint OneDrive Active Directory and Microsoft Entra ID
• Manage user accounts permissions onboarding/offboarding device deployment and endpoint management
• Provide Tier II/III support for desktops laptops software printers networking and business applications
• Maintain and troubleshoot conference room technology Microsoft Teams Rooms AV equipment and collaboration tools
• Support surveillance camera systems video management platforms and related network infrastructure
• Assist with networking Wi-Fi servers backups cloud services and system reliability initiatives
• Implement and maintain cybersecurity best practices including MFA endpoint protection and access controls
• Lead technology improvement projects from planning through implementation and documentation
• Drive adoption of Microsoft collaboration tools and workflow automation solutions
• Evaluate implement and support AI-powered tools that improve employee productivity and operational efficiency
• Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions

Required Qualifications

• 5 years of experience in IT Systems Administration Systems Engineering Infrastructure Support or Senior Help Desk/Desktop Support
• Strong experience with Microsoft 365 Administration in a Windows-based environment
• Hands-on experience with Active Directory Microsoft Entra ID (Azure AD) Exchange Online and user access management
• Knowledge of networking endpoint management security technologies and troubleshooting methodologies
• Experience supporting collaboration technologies AV systems and end-user computing environments
• Strong project management communication and problem-solving skills
• Ability to manage multiple priorities while delivering exceptional internal customer support

Preferred Qualifications

• Microsoft Intune and endpoint management solutions
• Microsoft Teams SharePoint and collaboration platform administration
• Microsoft Teams Rooms and conference room AV support
• IP surveillance cameras and video management systems
• PowerShell Power Automate or workflow automation tools
• Experience implementing AI automation or productivity-enhancing technologies
• Microsoft certifications (M365 Azure Intune or related technologies)

Compensation & Benefits:

• Competitive salary
• Medical dental and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Founded in 1985 and headquartered in Cerritos CA Golden Star Technology (GST) is a leading provider of IT and AV solutions serving businesses enterprise organizations educational institutions and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers GST delivers innovative solutions customized services and exceptional customer support.

Recognized by the Los Angeles Business Journal as one of LAs Best Places to Work for seven consecutive years GST has also earned numerous industry awards and accolades for excellence growth innovation and customer service. Our success is driven by a commitment to teamwork integrity accountability and continuous professional development.

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